German Customer Consultant
Recruityard
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇹 Portugal
Visit company websiteSalary
💰 €1,227 - €2,317 per month
Job Level
Mid-LevelSenior
About the role
- Manage inbound customer calls regarding contract cancellations.
- Advise customers on services and offers to maintain or increase their subscription value.
- Upsell and cross-sell products and services.
- Ensure a high level of customer satisfaction and loyalty.
- Meet defined quality and performance standards.
Requirements
- Fluent in German (mandatory) and good command of English.
- Previous experience in a call center is valued but not mandatory.
- Strong customer service and communication skills.
- Resilience, flexibility, and ability to work under pressure.
- Detail-oriented, reliable, and punctual.
- Basic PC skills.
- Completed technical training or equivalent professional experience.
Benefits
- Basic Salary: EUR 900.00 gross/month
- Performance Bonus (up to): EUR 360.00/month
- Language Allowance (German + English): EUR 500.00/month
- Meal Allowance of EUR 9.60 per day worked - up to EUR 201.60/month
- Assiduity Allowance: EUR 110.00/month
- Flex Work Allowance: EUR 60.00/month
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
basic PC skillstechnical trainingprofessional experience
Soft skills
customer servicecommunication skillsresilienceflexibilityability to work under pressuredetail-orientedreliablepunctual