RecruitNow a zvoove company

Support Engineer

• Processing and solving support tickets in a structured and proactive way
• Contacting customers by phone when deeper explanation or alignment is required
• Contributing to internal documentation and sharing knowledge on recurring issues, bottlenecks and (usage) improvement opportunities
• Escalating complex issues to Product Development while retaining ownership of customer communication
• Supporting software releases and assisting with customer roll-outs

Technical Support Consultant, DACH

Customer Success Manager

• Help DACH customers succeed by turning recruitment technology into measurable business impact
• Guide customers through structured onboarding and implementation projects
• Manage a portfolio of customers in the DACH region
• Drive product adoption, NPS and long-term retention
• Proactively identify risks, opportunities and areas for optimization and scalability

Technical Support Consultant, DACH

Mid-level Customer Success Manager, DACH