RecruitMyMom

Operations & Customer Experience Manager

RecruitMyMom

part-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 ZAR 20,000 - ZAR 22,000 per month

About the role

  • Monitor and respond to customer emails and WhatsApp messages daily.
  • Help customers start and complete their book creation process after checkout.
  • Proactively follow up with customers who haven’t completed key steps.
  • Handle customer questions, feedback, and revision requests with warmth and professionalism.
  • Use the internal backend system to select the correct reference images, confirm customer data and uploads are complete and correct, and trigger and manage book creation workflows.
  • Review book PDF previews for quality, completeness, and obvious errors before sending to customers.
  • Manage customer approvals and coordinate revisions before print.
  • Track order status and ensure production timelines are met.
  • Liaise with printers and production partners to resolve issues quickly.
  • Coordinate delivery-related queries or delays calmly and proactively.
  • Handle occasional business admin tasks such as: Paying accounts or preparing payments.
  • Liaising with suppliers and service providers.
  • Keeping essential operational records up to date.
  • Maintain accurate customer status tracking in the CRM and internal tools.
  • Identify recurring issues and suggest improvements to reduce friction and manual work.
  • Help document workflows as the business scales into a smooth, founder-free operation.

Requirements

  • Experience in e-Commerce or customer operations roles.
  • Experience with WhatsApp Business, Shopify, or support platforms.
  • Familiarity with digital production workflows (PDF review, customer approvals, etc.).
  • Experience working in a startup or founder-led environment.
  • Strong written English communication.
  • Confident learning and working across new tech platforms.
  • Familiarity with CRM systems and digital workflows.
  • High attention to detail and reliable follow-through.
Benefits
  • This is a half-day, remote position Monday to Friday from 09:00 - 13:00.
  • Contract type: 3-month fixed-term , with a possibility of permanency dependent on performance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital production workflowsPDF reviewcustomer approvalsorder status trackingcustomer data management
Soft Skills
strong written communicationattention to detailreliable follow-throughwarmth and professionalismproactive problem-solving