Program Relations Manager
Recruiting.com
part-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$67,600 - CA$103,950 per year
About the role
- Serves as the primary point of contact for HCP to support navigation of PSP requirements
- Acts as a liaison between PSPs and healthcare providers to relay important updates and requirements
- Facilitates the flow of information between all parties involved to streamline the patient support journey
- Develops strong working relationships with physicians and their office staff to ensure smooth maintenance of patients enrolled in the PSPs
- Provides triage support of information on PSPs and facilitates access to PSP services needed
- Collects necessary patient information and clinical data
- Coordinates private and public reimbursement activity directly with PSPs or with insurers if no PSPs exist
- Assists patients with pharmacy services when needed
- Monitors patient journey and addresses barriers or delays
- Provides proactive assistance to resolve issues and escalates accordingly
- Coordinates required medical notes for PSP to complete reimbursement coverage for patient
- Completes all relevant reports (expenses, mileage, reports etc.) as per specified timelines
Requirements
- A Bachelor’s degree in health care or a related discipline
- Requires a minimum five (5) years of experience in the healthcare, pharmaceutical or related industry
- PSP and case management experience preferred
- Asset to have Health Care professional registered within their province (e.g. RN, RPN, Pharmacist)
- Minimum three (3) years in a clinical setting an asset
- Available to travel within an assigned territory; some overnight travel may be required
- Valid Driver’s License, current auto insurance policy and access to reliable transportation for regional travel
- Strong communication and interpersonal skills for effective patient and healthcare provider interactions
- Proven ability to organize time, set priorities, and multi-task to meet various competing work deadlines
- Fluency in French and/or English may be required depending on program and geographic location.
Benefits
- Health insurance
- Dental care
- Vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Professional development resources
- Mentorship programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case managementpatient support programs (PSP)clinical data collectionreimbursement coordinationpharmacy services
Soft Skills
communication skillsinterpersonal skillsorganizational skillstime managementmulti-tasking
Certifications
Bachelor’s degree in health careRegistered Nurse (RN)Registered Practical Nurse (RPN)Pharmacist license