Customer Service Specialist
Recruiting.com
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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About the role
- Responsible for ensuring customer satisfaction by providing Cencora customers with courteous, professional and efficient service at all times
- Generates outbound calls to specific low-volume accounts in order to provide excellent service and communication to accounts not currently called on by a field sales associate
- Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area
- Updates the existing customers on any new programs, promotional activity, products and services as well as inquires and assists with any current issues or unresolved problems
- Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution
- Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls
- Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly
- Processes all phone, fax, mail, e-mail and verbal orders from customers
- Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor in a courteous manner
- Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested
- Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices and availability, and maintains current open order reports
- Communicates with all departments within the Distribution Center as well as field sales associates
- Serves as liaison between customers and field sales associates
- Makes suggestions and recommendations to Supervisor in an effort to continually improve customer service operations
- Complies with all appropriate policies, procedures, safety rules and regulations
Requirements
- Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education
- Normally requires less than one (1) year directly related experience
- Strong customer service skills
- Strong interpersonal skills
- Good decision-making skills
- Good analytical skills
- Ability to communicate effectively both orally and in writing
- Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
- Familiarity with Cencora products, services and pharmaceutical distribution operations
- Strong organizational skills; attention to detail
- Basic knowledge of Microsoft Word, Excel and inventory management system
Benefits
- medical, dental, and vision care
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- training programs
- professional development resources
- mentorship programs
- employee resource groups
- volunteer activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryorder processingcustomer issue resolutionanalytical skillsdecision-making skills
Soft skills
customer service skillsinterpersonal skillsorganizational skillsattention to detaileffective communication
Certifications
Bachelor’s Degree