Director, Operations
Reconomy
full-time
Posted on:
Location Type: Hybrid
Location: Windsor • Connecticut • United States
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Salary
💰 $150,000 - $170,000 per year
Job Level
About the role
- The Director of Operations oversees and enhances daily operations for an asset-light waste management platform, ensuring efficient delivery of waste, recycling, and sustainability services through a national vendor network.
- Track key performance metric such as service completion, response times, costs, and efficiency to support data-driven decisions.
- Use operational technology platforms to track services, communicate with vendors, and improve reporting, visibility, and efficiency.
- Lead the rollout of new systems and tools, supporting training and adoption to improve usability and team performance.
- Work with regional and national vendors to negotiate service agreements and pricing, ensuring reliable service and competitive terms.
- Address vendor performance issues, service disruptions, and escalations to keep operations running smoothly.
- Work with Sales and Account Management teams to support clients onboarding and ongoing service delivery, ensuring a smooth customer experience.
- Manage budgets and vendor costs to ensure financial control and support growth.
- Lead and develop operations team members across vendor management and customer operations to build strong, scalable teams.
- Ensure operations comply with environmental, transportation, and waste disposal regulations to reduce risk and maintain integrity.
Requirements
- Bachelor’s degree in Business, Operations, Supply Chain, Environmental Management, or a related field.
- 8+ years of operational experience in waste management, logistics, environmental services, facilities services, or other multi-vendor/asset-light service platforms.
- 8–12 years of leadership experience in operations.
- Proven experience leading and developing high-performing teams.
- Strong ability to make data-driven decisions to optimize operations.
- Expertise in negotiating and managing vendor relationships.
- Experience designing and executing operational processes.
- Strong financial and margin management skills.
- Experience managing contracts and service level agreements (SLAs).
- Excellent communication and problem-solving abilities.
- Advanced proficiency in MS Excel.
Benefits
- Comprehensive health and dental benefits
- Employer matching of employee retirement contribution
- Supportive work-life balance: hybrid/in-office work schedule
- Supportive of professional development
- Dynamic and international working environment
- Will work in close coordination with Reconomy teams in the Americas and periodically with other regions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data-driven decision makingvendor managementcontract managementservice level agreementsfinancial managementoperational process designbudget managementnegotiationMS Excel
Soft Skills
leadershipteam developmentcommunicationproblem-solvingcustomer experience management