Reconomy

Implementation Manager

Reconomy

full-time

Posted on:

Location Type: Hybrid

Location: Utrecht • Netherlands

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Salary

💰 €3,600 - €4,900 per month

About the role

  • You will be accountable for the full implementation lifecycle: onboarding planning, configuration, testing, troubleshooting, go-live, and post-launch quality checks—while maintaining scalability, consistency, and documentation quality across implementations.
  • Lead client implementations end-to-end: kickoff, onboarding plan, configuration, testing, go-live and launch follow-up.
  • Organise and run client working sessions (solution walkthroughs, testing sessions, progress updates) and keep stakeholders aligned on actions, timelines and dependencies.
  • Track requests, risks and issues, and ensure follow-up with the right internal teams to keep delivery moving.
  • Maintain clear project documentation (timelines, actions, outcomes) and ensure information is accurate, accessible, and aligned to documentation standards (clarity and traceability).
  • Handle clients change requests by scoping impact, assessing feasibility with internal teams, and managing delivery via agreed change control and timelines.
  • Coordinate integration requirements and validation with client IT and internal technical colleagues (APIs, data feeds, webhooks / data mapping) — no coding required.
  • Support testing/UAT by setting up test steps, coordinating execution, documenting outcomes, and ensuring issues are logged and resolved before launch.
  • Troubleshoot implementation challenges across configuration, data and operational flows, escalating internally when needed.
  • Conduct final readiness checks and coordinate with relevant teams to confirm go-live readiness and minimise post-launch issues.
  • Coordinate with Sales, Product, and Client Management to align implementation plans with internal timelines and product capabilities.
  • Perform quality checks during and after launch, identify gaps, and drive improvements with relevant stakeholders.
  • Capture lessons learned and suggest improvements to templates, documentation, and implementation steps to increase consistency and speed.
  • Lead structured knowledge transfer by documenting key learnings and sharing implementation best practices within the team to support onboarding and continuous improvement.
  • Share structured product/process feedback to support improvements in product quality and documentation.
  • Take ownership of a portfolio of international implementations and deliver stable go-lives.
  • Improve consistency of delivery through strong documentation standards, disciplined testing, and clear stakeholder follow-up.
  • Reduce recurring issues by identifying root causes and feeding improvements back into the team.

Requirements

  • 5+ years in complex B2B implementations / client onboarding / delivery roles with multiple stakeholders and moving parts (software and/or logistics/operations).
  • Proven ability to manage multiple concurrent implementations, keeping timelines, actions, and dependencies under control.
  • Comfortable coordinating technical topics such as APIs, webhooks, data feeds and data mapping and translating technical concepts for non-technical stakeholders (no coding required).
  • Strong testing mindset: able to coordinate UAT, document outcomes, and drive issue resolution to readiness for launch.
  • Strong organisation and follow-through; you take ownership and keep work moving with limited day-to-day oversight.
  • Confident communicator in business English (written and spoken); able to explain complex flows clearly.
  • Bachelor’s degree or equivalent experience.
  • Exposure to warehouse operations, 3PL, WMS or supply chain environments.
  • Experience working with international clients across time zones.
Benefits
  • Hybrid working
  • 8.33% holiday allowance (paid in May)
  • 27 vacation days (full-time)
  • Pension scheme and health insurance contribution
  • Home office allowance
  • Mental health support via OpenUp
  • NS Business card or travel allowance (€0.23/km)
  • Bike plan
  • Healthy lunch provided
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
implementation lifecycleonboarding planningconfigurationtestingtroubleshootingUATdata mappingAPIswebhooksquality checks
Soft Skills
leadershiporganizationcommunicationstakeholder managementproblem-solvingdocumentationfollow-throughownershipcoordinationcontinuous improvement
Certifications
Bachelor's degree