Reckitt

Consumer Specialist – Social Media

Reckitt

full-time

Posted on:

Location Type: Hybrid

Location: Evansville • United States

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Salary

💰 $45,000 - $56,000 per year

About the role

  • Monitor all incoming social media posts, comments, and messages across social media platforms including, but not limited to, Instagram, Facebook, X, TikTok, Reddit, and YouTube
  • Ensure compliance with Enfamil social channel community guidelines through the established approval process for all incoming consumer messages and comments to maintain a positive online environment
  • Respond to consumer inquiries, comments, and concerns in a professional, empathetic, and brand-consistent tone with LEX and department approved responses
  • Escalate sensitive or complex issues to appropriate internal teams following established protocols
  • Collaborate with Communications and Marketing teams to ensure alignment on messaging and campaigns. Proactively suggest responses to anticipated consumer comments and questions
  • Track and report consumer sentiment, trending topics, and engagement metrics
  • Maintain knowledge of brand guidelines, promotions, and product updates to provide accurate information
  • Identify opportunities to enhance consumer experience and engagement through social channels
  • Provide feedback and suggestions for improving content moderation processes, procedures, and systems
  • Act as a mentor to Experts that take part in applicable developmental assignments
  • Assist with incoming consumer contacts including, but not limited to Phone, Email, and Chat contacts as needed based upon department and business needs
  • Other duties as assigned

Requirements

  • Minimum of high school diploma or equivalent; B.S. or B.A. preferred
  • Minimum of 2 years of customer service experience required
  • Experience in social media engagement with knowledge of best practices and social media monitoring tools (e.g., Sprinklr) preferred
  • Effective and efficient problem-solving skills
  • Ability to analyze, interpret, and provide solutions
  • Strong organizational, time management, and interpersonal skills with attention to detail
  • Proficiency with computer systems and ability to learn new tools quickly
  • Flexibility with work schedule based on business demands
  • Strong written communication skills with attention to tone and detail
  • Ability to manage multiple conversations and prioritize responses effectively
  • High level of responsiveness and adaptability in a fast-paced environment
Benefits
  • medical, prescription, dental, vision, and life and disability insurance
  • paid time off for vacation, sick and Company recognized holidays
  • 401(k) plan
  • 16-week paid parental leave or 26 weeks for the birthing parent
  • adoption and fertility support
  • tuition reimbursement
  • discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesocial media engagementsocial media monitoringproblem-solvingdata analysiscontent moderationconsumer sentiment trackingengagement metrics reportingcommunication strategiesbrand guideline adherence
Soft Skills
professionalismempathyorganizational skillstime managementinterpersonal skillsattention to detailwritten communicationflexibilityresponsivenessadaptability