Customer Service Specialist, Czech/Slovakian
Reckitt
full-time
Posted on:
Location Type: Office
Location: Prague • Czech
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Job Level
Tech Stack
About the role
- Process, modify, and create customer orders via EDI and e-mail
- Act as the main point of contact for customers
- Build and maintain effective relationships with clients
- Ensure complete and on-time deliveries
- Coordinate with internal departments to resolve delivery issues
- Manage customer returns and complaints efficiently
- Participate actively in QMS processes
Requirements
- 1-3 years of experience in customer service, order management, or supply chain operations (FMCG experience is an advantage)
- Proficiency in SAP (or similar ERP systems) and MS Office (Excel, Outlook, Word)
- Experience with EDI-based ordering systems
- Knowledge of pricing, invoicing, and financial processes
- Familiarity with quality management systems (QMS) and participation in audits is a plus
- Fluency in Czech or Slovakian language is a must
- Fluency in English (spoken and written); additional languages (ex. Polish) are an asset.
Benefits
- Parental benefits
- Employee Assistance Program for mental health
- Life insurance for all employees globally
- Other benefits in line with the local market
- Global share plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceorder managementsupply chain operationsSAPERP systemsMS OfficeEDI-based ordering systemspricing processesinvoicing processesfinancial processes
Soft skills
relationship buildingcommunicationproblem-solvingcoordinationefficiencycustomer complaint managementtime managementactive participation