Reciprocity Industries LLC

Customer Support

• Respond to incoming calls and messages, ensuring clients feel heard, respected, and supported.
• Conduct interviews and complete intake forms to gather and verify client information.
• Determine client eligibility based on established criteria.
• Clearly explain legal processes and resources.
• Facilitate timely completion of contracts and forms, including obtaining required signatures.
• Provide ongoing reassurance to clients to maintain trust and satisfaction.
• Follow up to ensure all documentation and required steps are accurately completed.
• Maintain adherence to company standards and intake procedures for consistent service quality.
• Identify and suggest improvements to enhance client experience and operational efficiency.
• Collaborate with intake or litigation support team and management to achieve performance goals.
• Participate in regular training sessions to stay informed on campaigns and procedures.
• Perform other tasks as required by management, ensuring a flexible approach to various needs.

Client Support Specialist