Inbound Mortgage Customer Service Specialist
Allied Solutions
Client Support Specialist
Reciprocity Industries LLC
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $22 per hour
Job Level
SeniorLead
About the role
- Respond to incoming calls and messages, ensuring clients feel heard, respected, and supported.
- Conduct interviews and complete intake forms to gather and verify client information.
- Determine client eligibility based on established criteria.
- Clearly explain legal processes and resources.
- Facilitate timely completion of contracts and forms, including obtaining required signatures.
- Provide ongoing reassurance to clients to maintain trust and satisfaction.
- Follow up to ensure all documentation and required steps are accurately completed.
- Maintain adherence to company standards and intake procedures for consistent service quality.
- Identify and suggest improvements to enhance client experience and operational efficiency.
- Collaborate with intake or litigation support team and management to achieve performance goals.
- Participate in regular training sessions to stay informed on campaigns and procedures.
- Perform other tasks as required by management, ensuring a flexible approach to various needs.
Requirements
- Must be at least 18 years of age or older.
- Working knowledge of Microsoft Office Suite, Adobe, and other similar software.
- Must be able to read, comprehend, and follow written and verbal instructions.
