Customer Success Manager
Recast Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £40,000 - £60,000 per year
Job Level
JuniorMid-Level
About the role
- Become the main point of contact and champion of your customer portfolio; driving customers towards success and triaging your time and effort to where it will make the most impact.
- Develop a deep understanding of Recast’s products, our customers’ environments, and the endpoint management market at large.
- Maintain a consistent cadence of communication to your customers, deploying various channels, 1 to 1, and 1 to many conversations as appropriate to increase product adoption, customer retention, and revenue growth.
- Manage the renewal process and work closely with your Account Manager to identify opportunities for expansion.
- Identify trends and opportunities across customers and build and deploy scalable playbooks to address their issues or provide them value.
- Build up a pool of customer advocates and drive customer references and case studies.
- Act responsively, with attention to detail, to customer requests.
- Proactively identify and solve for “at risk” customers.
- Strive to improve internal and external processes across the customer lifecycle to make experiences seamless and delightful for all customers.
- Work cross functionally with Support and Product to prioritize recurring issues for resolution, marshalling resources across Recast as needed to ensure customer success.
- Work with Recast systems for the creation, management, and tracking of customer information.
Requirements
- 2+ years of relevant work experience managing customer relationships within a technical software company.
- Proficiency in Salesforce or similar CRM tool.
- Proficiency in Gainsight, ChurnZero, or similar Customer Success platforms.
- Passion for technology with a strong desire to serve a technically adept audience that uses our highly technical and complex tools.
Benefits
- Internet reimbursement
- Pension scheme
- Company cell phone plan reimbursement
- Work-life balance and remote work options
- 33 holidays (including bank and public holidays)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer relationship managementcustomer successdata analysisrenewal process managementplaybook developmentproblem solvingprocess improvement
Soft skills
communicationattention to detailproactive approachcross-functional collaborationcustomer advocacy