Recast Software

Customer Success Manager

Recast Software

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £40,000 - £60,000 per year

About the role

  • Become the main point of contact and champion of your customer portfolio; driving customers towards success and triaging your time and effort to where it will make the most impact.
  • Develop a deep understanding of Recast’s products, our customers’ environments, and the endpoint management market at large.
  • Maintain a consistent cadence of communication to your customers, deploying various channels, 1 to 1, and 1 to many conversations as appropriate to increase product adoption, customer retention, and revenue growth.
  • Manage the renewal process and work closely with your Account Manager to identify opportunities for expansion.
  • Identify trends and opportunities across customers and build and deploy scalable playbooks to address their issues or provide them value.
  • Build up a pool of customer advocates and drive customer references and case studies.
  • Act responsively, with attention to detail, to customer requests.
  • Proactively identify and solve for “at risk” customers.
  • Strive to improve internal and external processes across the customer lifecycle to make experiences seamless and delightful for all customers.
  • Work cross functionally with Support and Product to prioritize recurring issues for resolution, marshalling resources across Recast as needed to ensure customer success.
  • Work with Recast systems for the creation, management, and tracking of customer information.

Requirements

  • 2+ years of relevant work experience managing customer relationships within a technical software company.
  • Proficiency in Salesforce or similar CRM tool.
  • Proficiency in Gainsight, ChurnZero, or similar Customer Success platforms.
  • Passion for technology with a strong desire to serve a technically adept audience that uses our highly technical and complex tools.
Benefits
  • Internet reimbursement
  • Pension scheme
  • Company cell phone plan reimbursement
  • Work-life balance and remote work options
  • 33 holidays (including bank and public holidays)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer relationship managementcustomer successdata analysisrenewal process managementplaybook developmentproblem solvingprocess improvement
Soft Skills
communicationattention to detailproactive approachcross-functional collaborationcustomer advocacy