Recast Software

Customer Success Manager

• Become the main point of contact and champion of your customer portfolio; driving customers towards success and triaging your time and effort to where it will make the most impact.
• Develop a deep understanding of Recast’s products, our customers’ environments, and the endpoint management market at large.
• Maintain a consistent cadence of communication to your customers, deploying various channels, 1 to 1, and 1 to many conversations as appropriate to increase product adoption, customer retention, and revenue growth.
• Manage the renewal process and work closely with your Account Manager to identify opportunities for expansion.
• Identify trends and opportunities across customers and build and deploy scalable playbooks to address their issues or provide them value.
• Build up a pool of customer advocates and drive customer references and case studies.
• Act responsively, with attention to detail, to customer requests.
• Proactively identify and solve for “at risk” customers.
• Strive to improve internal and external processes across the customer lifecycle to make experiences seamless and delightful for all customers.
• Work cross functionally with Support and Product to prioritize recurring issues for resolution, marshalling resources across Recast as needed to ensure customer success.
• Work with Recast systems for the creation, management, and tracking of customer information.