Rebrandly

Account Manager

About Rebrandly Imagine building the go-to-market strategy for a martech SaaS platform that processes 3 billion user interactions (clicks) per month and powers the digital presence of brands like MetLife, NBA, Volvo, Zillow, and Versace.
About the Role As a Sr. Account Manager at Rebrandly, you will be our customers' primary point of contact, ensuring they have an exceptional experience throughout their lifecycle - from onboarding to long-term engagement and expansion.
What You’ll Do: Insights & Analytics for Growth: Collaborate closely with Support and Sales teams to translate customer insights into targeted retention initiatives and strategic account expansion plans.
Account Growth and Retention: Achieve or exceed assigned revenue targets through renewals, upsells, and cross-sells.
Customer Relationship Management: Develop and maintain strong relationships with assigned customers through regular communication, meetings, and check-ins.
Customer Advocacy: Act as the primary point of contact for customers, addressing inquiries, resolving issues, and providing timely support.
Education and engagement: Develop and execute a comprehensive education program to empower customers Create scalable learning resources (webinars, workshops, documentation) tailored to diverse regions, languages, and learning styles.
Market Intelligence: Stay informed about industry trends, competitor offerings, and emerging technologies in the link management space.
Why You'll Love Working at Rebrandly Rebrandly provides its full-time US employees with comprehensive benefits, including: Health & Wellness, Work-Life Balance, Financial Security, Remote-First Culture, Our Values.

Senior Account Manager