RealTruck, Inc.

Product Support Specialist – Tier 1

RealTruck, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Provide front-line support to the customer in a friendly, approachable, and professional manner
  • Respond to customer product inquiries and issues via all touchpoint channels (phone, email, chat, social media)
  • Provide accurate and timely assistance to help customers resolve product-related problems or inquiries
  • Handle and support high volume of inbound touchpoints from customers, related to product, from all channels
  • Maintain and keep record of customer interactions, transactions, comments, and complaints
  • Work with cross functional teams to provide product trends for warranty or reason for inbound touchpoints
  • Provide exceptional customer service by meeting and exceeding customer expectations

Requirements

  • High school diploma is required
  • Minimum 1+ years of customer service, hospitality, technical support, or related work experience is required
  • 2-5 years of experience preferred
  • Experience in CRM is preferred
  • Display high levels of accountability
  • Ability to effectively use Microsoft Office Suite, including Outlook, Word, and Excel
  • Excellent written and oral communication skills
  • Ability to troubleshoot and solve product related inquiries
  • Excellent attendance and dependability
  • Flexible schedule with availability to work weekends and holidays
  • Ability to interpret a variety of instructions
Benefits
  • medical, dental, and vision coverage
  • company-paid life insurance and disability
  • 401(k) with company match
  • wellbeing days
  • parental leave
  • educational reimbursement
  • referral bonuses
  • exclusive employee discounts on RealTruck products
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical supporttroubleshootingCRM
Soft Skills
communicationaccountabilitydependabilityflexibility
Certifications
high school diploma