Supervisor – Customer Service
RealTruck, Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Provide directional focus and manage performance activities of the Customer Service Team
- Oversee daily coordination of work processes
- Field customer calls and chats
- Review support requests for warranty, returns, ship damage claims, installation support
- Monitor KPI and SLA reports to assess team performance
- Conduct interviews and provide recommendations on selections
- Prepare and communicate performance appraisals
- Review live and recorded calls for quality assurance
- Provide technical guidance on product inquiries
- Coordinate training activities for team
- Maintain business relationships and study competitor pricing policies
Requirements
- Bachelor’s degree is preferred
- 2 years of supervisory or management experience is preferred
- 1+ years of experience that require knowledge of fulfillment processes and procedures is preferred
- Ability to foster teamwork
- Proficiency with multilateral computer systems and technology
- Ability to resolve conflict with ease and compassion
- Ability to build relationships with vendors and carriers
- Flexible schedule with availability to work weekends and holidays
Benefits
- Medical, dental, and vision coverage
- Company-paid life insurance and disability
- 401(k) with company match
- Wellbeing days
- Parental leave
- Educational reimbursement
- Referral bonuses
- Exclusive employee discounts on RealTruck products
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance managementcustomer servicequality assurancetechnical guidancefulfillment processesKPI monitoringSLA reportinginterviewingtraining coordination
Soft Skills
teamworkconflict resolutionrelationship buildingcommunicationleadershipflexibility
Certifications
Bachelor's degree