Realtor.com

Consultant

• Build and lead deep strategic relationships with a portfolio of ~25 highest-value strategic accounts, establishing Realtor.com as a core business partner.
• Provide a personalized experience for your customers, learning their business operations and systems in order to provide them with custom consultation, data, and best practices for their Realtor.com products and services.
• Engage with customers on a personal level, celebrating not only their business milestones, but also their personal ones (e.g. birthdays, holidays).
• Retain and grow revenue with your customers by managing their post-sale experience. This includes product implementation, training, ongoing support, escalations, retention, and renewals.
• Travel for conferences, events, and customer engagement (~10% of your time).
• Execute effectively towards company initiatives set by leadership and corporate OKRs.
• Develop a thorough understanding of all key Realtor.com business processes and products, recommending and implementing enhancements that will drive revenue with and improve the experience of high-value customers.
• Communicate effectively with individuals across all levels of the company, including Sales, Product, Marketing, Technology, Operations, and Finance.
• Have comprehensive business knowledge and technical skill on Salesforce, Focus Fire, and other enterprise systems.

Senior Business Consultant, Dedicated Success