Senior Business Consultant, Dedicated Success

Realtor.com

Senior Business Consultant at Realtor.com managing 25 high-value client relationships. Leading strategic partnerships and improving customer experience in real estate tech.

Posted 6/9/2026full-timeRemote • Texas • 🇺🇸 United StatesSenior💰 $145,000 - $160,000 per yearWebsite

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Hard Skills

account managementcustomer supportproduct implementationtrainingdata analysisconsultationrevenue growthbusiness process enhancementtechnical skills

Soft Skills

communicationrelationship buildingcustomer engagementpersonalizationcelebration of milestonesproblem-solvingcollaborationadaptability

Tools & Technologies

SalesforceFocus FireMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Bachelor's degree

Industry Keywords

real estatestrategic accountsenterprise accountscustomer retentioncorporate OKRs

About the role

Key responsibilities & impact

Build and lead deep strategic relationships with a portfolio of ~25 highest-value strategic accounts, establishing Realtor.com as a core business partner.
Provide a personalized experience for your customers, learning their business operations and systems in order to provide them with custom consultation, data, and best practices for their Realtor.com products and services.
Engage with customers on a personal level, celebrating not only their business milestones, but also their personal ones (e.g. birthdays, holidays).
Retain and grow revenue with your customers by managing their post-sale experience. This includes product implementation, training, ongoing support, escalations, retention, and renewals.
Travel for conferences, events, and customer engagement (~10% of your time).
Execute effectively towards company initiatives set by leadership and corporate OKRs.
Develop a thorough understanding of all key Realtor.com business processes and products, recommending and implementing enhancements that will drive revenue with and improve the experience of high-value customers.
Communicate effectively with individuals across all levels of the company, including Sales, Product, Marketing, Technology, Operations, and Finance.
Have comprehensive business knowledge and technical skill on Salesforce, Focus Fire, and other enterprise systems.

Requirements

What you’ll need

Bachelor’s degree.
10+ years of account management experience, specifically focused on strategic, enterprise, or key major accounts.
Excellent verbal and written communication skills.
Ability to work with PCs, Internet and Microsoft applications (Word, Excel, and Outlook).
Salesforce experience.
Knowledge of the real estate industry.
Experience with technical customer support.

Benefits

Comp & perks

Inclusive and Competitive medical, Rx, dental, and vision coverage
Family forming benefits
13 Paid Holidays
Flexible Time Off
8 hours of paid Volunteer Time off
Immediate eligibility into Company 401(k) plan with 3.5% company match
Tuition Reimbursement program for degreed and non-degreed programs
1:1 personalized Financial Planning Sessions
Student Debt Retirement Savings Match program
Free snacks and refreshments in each office location