RealNetworks

Operations

• Own the end-to-end process from closed deal to order to installation
• Manage order processing and ensure accurate, timely fulfillment
• Coordinate with internal teams and external installation partners to facilitate scheduling and execution of deployments
• Maintain clear visibility into order and installation status for stakeholders
• Identify and resolve bottlenecks across pre- and post-sale workflows to improve speed and reliability
• Support deal execution by ensuring accurate setup and data integrity in HubSpot (deals, contacts, pipeline stages)
• Optimize workflows and automations within HubSpot to improve lead management, deal progression and handoffs
• Build and maintain basic reporting for pipeline and deal visibility
• Ensure clean and consistent handoff from Sales to Operations
• Act as the go-to resource for day-to-day sales ops support
• Identify opportunities to automate workflows across sales operations and fulfillment
• Leverage AI tools (e.g., ChatGPT, Claude, Cursor, Loveable) to improve productivity and reduce manual work
• Build and maintain lightweight automations using HubSpot workflows, Zapier, Make, or similar tools
• Continuously improve systems and processes to increase efficiency and scalability

Sales and Operations Manager