Readdle

Customer Support Specialist

Readdle

full-time

Posted on:

Location Type: Remote

Location: Poland

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Job Level

Junior

Tech Stack

Spark

About the role

  • Provide excellent customer service through email and be ready to assist 40-70 users per day.
  • Report and escalate requests to Quality Assurance and Development teams to improve the overall quality of Readdle products.
  • Prepare product overview by collecting and analyzing customers’ needs, user experience, and workflow.
  • Contribute to team efforts to maintain the quality of Readdle products.
  • Develop and maintain in-depth product knowledge and be on top of industry trends to provide top-class service.
  • Keep our end-user product documentation up to date.

Requirements

  • 1+ years of experience in a similar position.
  • Strong Problem-Solving Skills: Given Spark’s complexity, it's crucial to analyze customer issues, think critically, and find effective solutions to resolve inquiries.
  • Excellent Communication Skills: Clear and effective communication is essential for engaging with customers and providing accurate support.
  • Active Listening Skills: Actively listening to customers, understanding their needs, and responding appropriately is key to delivering personalized and relevant support.
  • Technical Proficiency: Skills in using support tools, ticketing systems, and general computer knowledge are essential for navigating resources and delivering efficient support.
  • Conflict Resolution Skills: Experience in managing difficult or irate customers, de-escalating situations, and finding mutually beneficial solutions.
  • Multitasking and Time Management: The ability to handle multiple inquiries simultaneously and manage time effectively ensures prompt support delivery.
  • Attention to details: Being meticulous in recording interactions, documenting issues, and maintaining accurate records is crucial for consistent support.
  • Fluent English
Benefits
  • Customer-centric culture. We put our users at the heart of everything we do. Every team member has the opportunity to engage directly with customers, gaining insights that shape meaningful, delightful experiences for millions worldwide.
  • Relentless growth. We’re committed to mastery in our craft. We take ownership of our work, decisions, and outcomes, and we see feedback as a catalyst for growth. Every challenge is an opportunity to learn, evolve, and raise the bar.
  • Exceptional people, exceptional team. Our greatest strength is our people. We care deeply about each other, work transparently, and celebrate collective success. Together, we build an environment where everyone can do their best work and grow beyond their potential.
  • Real impact. We design products that truly matter. Our focus is on delivering tangible value, simplifying complexity, pushing boundaries, and continuously improving how we build and deliver solutions to our users.
  • Culture of innovation. We embrace curiosity and creativity in everything we do. Fresh ideas are not just welcomed, they’re expected, celebrated, and turned into real innovations that shape the future of our products and company.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem-solvingtechnical proficiencyticketing systemscomputer knowledgeconflict resolutionmultitaskingtime managementattention to detail
Soft Skills
communicationactive listening