Readdle

Customer Support

• Provide excellent customer service through email and be ready to assist 40-70 users per day.
• Report and escalate requests to Quality Assurance and Development teams to improve the overall quality of Readdle products.
• Prepare product overview by collecting and analyzing customers’ needs, user experience, and workflow.
• Contribute to team efforts to maintain the quality of Readdle products.
• Develop and maintain in-depth product knowledge and be on top of industry trends to provide top-class service.
• Keep our end-user product documentation up to date.

Customer Support Specialist

Producer

• Own the creative concept stage: generate ideas, angles, and scripts for ad creatives and prepare clear briefs for designers and the team.
• Collaborate closely with PMMs, Paid Social, and Creative specialists to decide what concepts should be produced and tested.
• Ensure creative output meets brand, quality, and performance standards across all channels.
• Turn data, performance insights, and market research into new creative concepts and hypotheses.
• Scale creative production using AI tools, freelancers, and UGC, working within a shared production flow.
• Track creative performance and continuously iterate on concepts and formats to improve CPI, CPM, installs, and conversions.
• Run creative sprints in Jira, align teams on priorities and timelines, and proactively remove blockers to keep delivery moving.

Customer Support Specialist

Creative Producer, Documents