ReachInbox

Customer Support

• Manage incoming queries via support chat or email and collaborate with product and engineering teams to resolve technical issues, ensuring a smooth customer experience.
• Establish long-term relationships with users through empathetic communication, gather feedback, and document feature requests for product improvements.
• Promote product adoption by guiding users through key features, assisting with upsell opportunities, and ensuring ongoing engagement.
• Provide product training and timely solutions, empowering customers to effectively use the technology and maximize its value.
• Assist with creating product documentation, maintain interaction logs, manage customer accounts, and handle administrative tasks to ensure efficient service.
• Assist with backend operations, generate daily reports, track progress across various processes, provide general administrative assistance to the technical team.

Customer Support Associate, Internship with PPO

Account Executive

• Generate new business opportunities through outbound prospecting via calls, emails, LinkedIn, and other relevant channels.
• Be proficient in using sales automation tools, CRM platforms, and productivity software to streamline workflows and improve efficiency.
• Qualify prospects by understanding their business needs and challenges.
• Conduct product demonstrations and effectively present the value of Outbox Labs' solutions.
• Manage the complete sales pipeline - from first outreach to successful deal closure.
• Maintain an accurate sales pipeline and customer records.
• Negotiate commercial terms and convert qualified opportunities into customers.
• Collaborate with internal teams to ensure a seamless transition of closed customers to the Customer Support/Success team.
• Consistently achieve monthly and quarterly revenue targets.

Customer Support Associate, Internship with PPO

Account Executive – SaaS