Reach plc

Human Resources

• Independently champion a portfolio of complex ER cases from inception to resolution, including dismissals, appeals, and tribunal preparation.
• Act as our operational anchor during business change, guiding leaders through organisational design, restructures, and redundancy processes.
• Virtually represent the business in confidential grievances, disciplinaries, and collective consultations.
• Update policies in line with shifting UK&I legislation, while proactively building team capability through best-practice training.
• Collaborate with the wider HR team on strategic projects to continuously elevate our overall service delivery.

Employee Relations Advisor – 6 Month FTC

Ecommerce

• Strategic Seller Development: Oversee post-onboarding development by maintaining and reviewing structured Joint Business Plans (JBPs) to drive sustainable growth and tier progression on a monthly basis.
• Retail Media & Commercial Revenue: Drive incremental revenue by identifying, packaging, and monetising seller-facing opportunities across retail media, data, and other commercial initiatives.
• Portfolio & Success Playbook: Develop strategies for channel optimisation and seller retention while continuously refining the seller playbook and training materials to streamline operations.
• Trading Coordination: To ensure high-potential deals are integrated into the master trading calendar, you will supply the Trading team with weekly and monthly seller offers at the SKU level.
• B2B Communications: Own and Lead all seller communications regarding seasonal campaigns promotions as well as including service messaging to ensure high engagement and participation in site-wide events.
• Performance & Compliance: Monitor performance to ensure strict compliance with marketplace policies, SLAs, and regulatory standards, including tax and safety.
• Listing Excellence: Collaborate with sellers to optimise product listings for "Retail Readiness," ensuring high-quality images and descriptions in sellership with the Marketplace Admin team.
• Audit & Intervention: Conduct regular reviews to identify underperforming sellers for either structured recovery plans or offboarding.
• Data & Dispute Resolution: Use performance analytics to identify growth opportunities or gaps and mediate seller-related inquiries and disputes to protect brand reputation.

Marketplace Seller – E-commerce

Payroll

• Ensure delivery of accurate, timely, and compliant payroll services
• Manage end-to-end payroll processing and complex calculations
• Maintain payroll records and system updates (Zellis)
• Administer payroll overpayment arrangements and handle queries

Employee Relations Advisor – 6 Month FTC

Marketplace Seller – E-commerce

People & Payroll Specialist