Re:Build Manufacturing

Support Engineer

• Deliver ERP system solutions to meet our business goals (solutions typically span system & security configurations, reporting, DataViews, DO, Data Lake, Forms, document & label printing/scanning, integrations, data loads, data synchronization, disaster recovery & business continuity, etc.)
• Understand and analyze all business requirements, i.e. functional, performance, availability, security, etc.
• Design ERP system solutions to meet requirements; participate in design reviews
• Configure and develop system solutions per design specifications, participate in code/configuration reviews
• Perform and assist in all required testing and remediation (unit, integration, system, user acceptance, etc.) to meet requirements
• Develop proper deployment packages to be deployed to appropriate target systems (within guidelines of segregation of duties)
• Provide proper ERP support, training, and maintenance:
• Provide ERP-related support (mainly Tier 3, but Tier 1 & 2 as necessary) for deployed solutions; provide proper troubleshooting to resolve complex issues to keep our business optimally running, keeping collaborators informed with regular status updates as needed
• Ensure proper monitoring and alerting for ERP related solutions
• Create and maintain system documentation/user guides; deliver training as needed
• Perform regular system updates & patching, where applicable
• Ensure data quality and integrity
• Identify, contribute, and implement continuous improvement opportunities, including system optimization, processes, and self-performance
• Collaborate, mentor, and work with other teams to ensure all work is done with a systems approach and a one team mentality
• Finish the proper documentation, i.e. design, configurations, ticketing, work updates
• Provide timely and accurate estimates to complete work and updates on status of work
• Deliver all work within service level agreements/commitment goals and quality goals, following all company processes and policies
• Automate work via scripting and other methods
• Travel to Re:Build sites, as needed
• Other tasks, as assigned

ERP Technical Support Engineer – Infor CSI, SyteLine