ERP Technical Support Engineer – Infor CSI, SyteLine

Re:Build Manufacturing

ERP Technical Support Engineer responsible for Infor CloudSuite Industrial solutions at Re:Build Manufacturing. Delivering technical support and collaborating with cross-functional teams to meet business goals.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering ERP system solutions, particularly with Infor CloudSuite Industrial (CSI), including system administration, development, and integration. Proficient in analyzing business requirements, configuring solutions, and providing comprehensive support and training to ensure optimal system performance.

Highest-signal resume keywords

Infor CloudSuite Industrial (CSI) ExpertiseCSI Mongoose DevelopmentSQL Server ProficiencyAgile/Scrum MethodologyUI/UX Best Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CSI System AdministrationEnhancements and CustomizationsIntegration/APIs/IONReporting and Data ViewsWeb Development ASP.NET/MVCHTMLJavaScriptJQueryData Quality and IntegrityScripting for Automation

Soft Skills

CollaborationMentoringTroubleshootingCommunicationContinuous Improvement

Tools & Technologies

Infor OSData LakeIDOsEnvironment CloningResponsive Design

Certifications & Qualifications

Bachelor's Degree in Information Technology

Industry Keywords

Business ProcessesFinancePurchasingManufacturingService Level Agreements

Tech Stack

Tools & technologies

ASP.NETERPJavaScriptjQuery.NETSQL

About the role

Key responsibilities & impact

Deliver ERP system solutions to meet our business goals (solutions typically span system & security configurations, reporting, DataViews, DO, Data Lake, Forms, document & label printing/scanning, integrations, data loads, data synchronization, disaster recovery & business continuity, etc.)
Understand and analyze all business requirements, i.e. functional, performance, availability, security, etc.
Design ERP system solutions to meet requirements; participate in design reviews
Configure and develop system solutions per design specifications, participate in code/configuration reviews
Perform and assist in all required testing and remediation (unit, integration, system, user acceptance, etc.) to meet requirements
Develop proper deployment packages to be deployed to appropriate target systems (within guidelines of segregation of duties)
Provide proper ERP support, training, and maintenance:
Provide ERP-related support (mainly Tier 3, but Tier 1 & 2 as necessary) for deployed solutions; provide proper troubleshooting to resolve complex issues to keep our business optimally running, keeping collaborators informed with regular status updates as needed
Ensure proper monitoring and alerting for ERP related solutions
Create and maintain system documentation/user guides; deliver training as needed
Perform regular system updates & patching, where applicable
Ensure data quality and integrity
Identify, contribute, and implement continuous improvement opportunities, including system optimization, processes, and self-performance
Collaborate, mentor, and work with other teams to ensure all work is done with a systems approach and a one team mentality
Finish the proper documentation, i.e. design, configurations, ticketing, work updates
Provide timely and accurate estimates to complete work and updates on status of work
Deliver all work within service level agreements/commitment goals and quality goals, following all company processes and policies
Automate work via scripting and other methods
Travel to Re:Build sites, as needed
Other tasks, as assigned

Requirements

What you’ll need

Solid experience and demonstrated success with Infor CloudSuite Industrial (CSI) and related technologies, including, but not limited to:
CSI System Administration, Infor OS, multi-tenant SaaS CSI & prior Syteline 10
Enhancements, Customizations, Implementations
CSI Mongoose development, integration/APIs/ION, Forms development, Workflows
Reporting, Infor Data Views, Infor Data Lake, IDOs, underlying data and structure, data warehouse, SQL, environment cloning
Microsoft .NET, SQL Server
Web Development ASP.NET/MVC, Web Services/WEB APIs, HTML, JavaScript and jQuery
Strong working knowledge of the business processes (finance, purchasing, manufacturing, etc.) supported by CSI
Solid experience and demonstrated success with delivering solutions to end users using industry guidelines:
Analysis, design, development/configuration, testing, and support
Agile/Scrum
Structured deployment across non-Production and Production environments
UI/UX best practices, especially across stationary and mobile computing devices (like using responsive design)
Deep experience and ability to effectively work with both end users (non-technical) and technical team members
Working knowledge and demonstration of security protocols
Demonstrated ability to learn new technologies and apply quickly in a beneficial way
Bachelor's Degree or equivalent experience in Information Technology (or related field)
5 plus years of hands on experience, specifically working as a CSI/Syteline Developer is required.

Benefits

Comp & perks

Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together, at all levels of the company!