RD Station

Retention Account Manager

RD Station

full-time

Posted on:

Location Type: Hybrid

Location: Fortaleza • Brazil

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About the role

  • Diagnose the client’s situation/problem: Quickly connect via call or Zoom with companies that requested product cancellation, approaching them in a friendly manner to understand the real circumstances and issues that motivated the cancellation request;
  • Solution proposal: After diagnosis, connect the customer’s pain points and demonstrate how our solution can boost the results of their digital marketing and sales strategy;
  • Negotiation: Retention can sometimes involve a new product/project sale; at times it is necessary to renegotiate pricing and contractual terms;
  • End-to-end process management: Accompany the client from the initial Cancellation Request, support their decision-making, either bring the client back into the cycle or conclude their contract journey, while maintaining records of interactions, alignments, and qualitative and quantitative information.

Requirements

  • Previous experience in roles involving direct client negotiation (pre-sales, sales, recovery/retention, collections, renewals, Customer Success);
  • Resilience to handle difficult negotiations and overcome sales objections persuasively;
  • Able to diagnose a company’s situation and propose strategies that improve our client’s business results;
  • Multitasker, able to manage a high volume of requests.
Benefits
  • Holistic well-being: We seek each employee’s overall well-being through actions and benefits that provide self-care resources across five pillars: Emotional, Financial, Physical, Occupational, and Social.
  • Diversity and inclusion: Diversity is part of who we are. Recognized among the Best Companies to Work For in Brazil, we actively promote inclusion and belonging. Our approach is human-centered and dynamic, and through it we welcome and empower people both inside and outside the company.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
negotiationresiliencepersuasionmultitaskingclient managementproblem diagnosissolution proposalsales objection handlingcommunicationdecision-making