Account Manager – Retention
RD Station
full-time
Posted on:
Location Type: Hybrid
Location: Florianópolis • Brazil
Visit company websiteExplore more
About the role
- Every month, hundreds of companies and agencies of various sizes and industries begin their journeys with our RD Station Marketing and RD Station CRM solutions seeking results.
- Engage with these customers, understand the underlying issues, and win them back—reducing churn through MRR retention and by delivering value with our solutions.
- Diagnose the customer’s situation/problem: quickly connect via call or Zoom with companies that have requested product cancellation.
- Solution proposal: after diagnosis, align the customer's pain points and demonstrate how our solution can boost the results of their digital marketing and sales strategy.
- Negotiation: retention can sometimes involve a new product/project sale and sometimes requires renegotiation of pricing and contractual terms.
- End-to-end process ownership: follow the customer from the initial cancellation request, support their decision-making process, and bring the customer back into the active cycle.
Requirements
- Previous experience in roles involving direct customer negotiations (pre-sales, sales, win-back/rescue, collections, renewals, Customer Success);
- Resilience to handle difficult negotiations and overcome sales objections with persuasive skills;
- Able to diagnose a company's situation and propose strategies that improve the client's business results;
- Multi-tasker, capable of managing a high volume of requests.
- Experience or coursework in Digital Marketing, Customer Success, or Inside Sales;
Benefits
- Holistic Well-being: We promote the holistic well-being of each employee through actions and benefits that provide self-care resources across five pillars: Emotional, Financial, Physical, Occupational, and Social.
- Diversity & Inclusion: Diversity is part of who we are. Recognized among the Best Companies to Work For in Brazil, we actively promote inclusion and a sense of belonging.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Digital MarketingCustomer SuccessInside SalesNegotiationSales Objection HandlingSolution ProposalEnd-to-End Process OwnershipMRR RetentionChurn Reduction
Soft Skills
ResiliencePersuasive SkillsMulti-taskingCustomer EngagementProblem Diagnosis