RD Saúde

B2B Operations Coordinator

RD Saúde

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Lead the onboarding process for new B2B clients, from receipt of the commercial contract through to full activation on the Univers platform.
  • Manage the contract signature and validation flow with Legal and the clients' legal representatives.
  • Configure contract parameters in internal systems, including setup of discount campaigns, benefit policies and rules.
  • Validate system behavior after configuration, ensuring all flows respond correctly before client activation.
  • Conduct training sessions with client company managers on the use of the Manager Portal (portal for uploading beneficiary databases, financial monitoring and benefit utilization).
  • Serve as second-level support for reconfiguration and contractual-edit requests coming from Customer Service (SAC) or from issues raised directly with the commercial team.
  • Manage contract amendment flows in partnership with Legal, ensuring compliance and agility in changes.
  • Act as the client point of contact in critical situations, representing the company with confidence and decisiveness.
  • Identify and report systemic issues to the Technology team when the platform does not behave according to configuration.
  • Support upsell and cross-sell processes, adapting configurations according to new conditions negotiated by the commercial team.
  • Desired experience: experience in defining processes, monitoring processes and service SLAs, managing metrics and people.
  • Quality control and inventory management;
  • Team supervision;
  • Flow planning and management;
  • KPI management;
  • Operational safety assurance;
  • Quality control and inventory;

Requirements

  • Bachelor's degree completed.
  • Intermediate/advanced Excel proficiency for operational control and indicator monitoring, and experience using BI tools as an indicator visualization user.
  • Ability to create and critically analyze performance indicators (operational KPIs, SLAs, TAT, rework rate, etc.).
  • Ability to read, interpret, critique and propose improvements to operational flows and processes.
  • Experience with process mapping and documentation (BPMN, flowcharts, SOPs).
  • Preferred: experience with Salesforce used as the primary operational management tool for tracking contracts and tickets.
  • Process and flow orientation: discipline to follow and improve procedures, ensuring operational consistency.
  • Analytical mindset: ability to understand a complex environment such as PBM and make well-founded decisions.
  • Resilience and emotional maturity; ability to interact with different corporate clients.
  • Clear and objective communication: ability to navigate between technical (IT, Legal) and commercial/client languages without losing clarity.
  • Cross-functional collaboration: able to work with multiple areas (commercial, customer service, Legal, IT) with fluency and ownership.
  • Experience in B2B contract management: reading, interpreting and managing contract amendments.
  • Experience in B2B environments with multiple stakeholders (commercial, Legal, client, IT).
  • Knowledge of the PBM sector, health plans or corporate benefits.
  • Familiarity with Lean and/or Six Sigma methodologies; Belt certification (White, Yellow or Green) is a relevant differentiator.
Benefits
  • Profit sharing (PLR)
  • Flexible schedule
  • Hybrid working model 4x1 (4 days on-site / 1 remote)
  • On-site cafeteria
  • Transportation allowance - 3%
  • Free shuttle service departing from Osasco bus terminal, Lapa station (Line 7 Rubi) and the Butantã, Tatuapé and Santo Amaro metro stations
  • Medical plan (monthly payroll contribution + co-payment)
  • Dental plan
  • ID Conecta – telemedicine at no cost for the employee
  • Pharmacy benefit
  • Therapy
  • Physical health and wellness platforms
  • Life insurance
  • Wellhub
  • On-site gym at headquarters/campus
  • RD University
  • NiveRD – day off
  • Christmas gift basket
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ExcelBI toolsperformance indicatorsoperational KPIsSLAprocess mappingBPMNflowchartsSOPsSalesforce
Soft Skills
analytical mindsetclear communicationcross-functional collaborationresilienceemotional maturityprocess orientationdisciplineteam supervisiondecision-makingclient management
Certifications
Lean certificationSix Sigma certificationBelt certification