Bilingual Insolvency Officer
RBC
full-time
Posted on:
Location Type: Office
Location: Montréal • Canada
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About the role
- Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services files
- Apply sound judgment and provide approval, decline or negotiation of bankruptcy, consumer proposal and credit counseling services
- Field calls from clients and industry professionals
- Complete risk reports and ensure a balance between customer service and business risk mindset
- Resolve issues related to the specific group, function and process
Requirements
- 2+ years of collections experience
- Bilingualism (English and French) required
- Ability to formulate intricate Risk Assessment Reports when required
- Proven negotiation, solution-finding and decision making skills
- Ability to take calls from clients, trustees and service partners in a call centre environment
- Strong understanding of the balance between customer service and business risk mindset
- Results driven, with a demonstrated ability to review, seek solutions and decisions
- Ability to work efficiently in a challenging environment
- Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday
Benefits
- A comprehensive Total Rewards Program
- Leaders who support your development
- Ability to make a difference and lasting impact
- Opportunity to take on progressively greater accountabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collections experienceRisk Assessment Reportsnegotiation skillsdecision making skills
Soft Skills
bilingualismsolution-findingcustomer service mindsetbusiness risk mindsetresults drivenability to work efficientlyability to work shifts