RBC

Technical Lead – Windows Hardware Virtual Operations

RBC

full-time

Posted on:

Location Type: Office

Location: Toronto • Canada

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Job Level

Senior

Tech Stack

AnsibleFirewallsPython

About the role

  • Triage and resolve complex issues relating to server operating systems, clustering, virtualization and hardware using industry standard best practices and documented security standards
  • Identify and prioritize events, incidents and requests
  • Manage client expectations while meeting operational SLAs, technical SLOs
  • Execute server changes to support the safety, security and functionality of the server estate
  • Work closely with partner infrastructure teams and external vendors to restore services and determine root cause of issues
  • Develop runbook automation to streamline complex tasks
  • Develop documentation on technical processes and troubleshooting
  • Work in a fast paced and constantly evolving technical environment

Requirements

  • 3-5 years of Windows Server support
  • 3-5 years of experience working with server hardware
  • Strong understanding of virtualization and clustering
  • Strong understanding of Active Directory and Group Policy
  • Experience developing scripting and runbook automation
  • Knowledge of OSI model and client-server model
  • Knowledge of networking components & concepts such as routers, switches, firewalls, load balancers, SSL, TLS
  • Strong written and verbal communication skills with a focus on collaboration amongst support teams and clients
  • Excellent problem solving skills coupled with the ability to drive issues toward resolution
  • Experience with scripting languages such as PowerShell, Python, Ansible
  • Professional certifications, e.g. MCSA, MCSE, VCP
  • Understanding of ITIL, SRE frameworks
Benefits
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation
  • Opportunities to do challenging work
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows Server supportserver hardwarevirtualizationclusteringActive DirectoryGroup Policyscriptingrunbook automationnetworking componentsOSI model
Soft Skills
written communicationverbal communicationcollaborationproblem solvingclient management
Certifications
MCSAMCSEVCP