RBC

Client Advisor, Bilingual (Mandarin or Cantonese)

RBC

full-time

Posted on:

Location Type: Office

Location: Toronto • Canada

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About the role

  • Maintain an engaging on-the-floor presence in our retail locations, ensuring every client is proactively greeted and engaged upon entry
  • Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact
  • Assist clients to fulfill their immediate everyday banking needs, both personal and business, using RBC’s systems and best in class digital platforms, while respecting client preferences
  • Engage in discovery conversations to understand client needs, provide client-centric advice and personally fulfill on the appropriate simple advice, solutions and service
  • Contribute to a culture of collective team success by uncovering opportunities to provide warm introductions to RBC Partners to fulfil on more complex client needs
  • Champion digital enablement by proactively educating our clients to self-serve, while leading with advice, serving through digital where possible
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

Requirements

  • A passion for hosting an exceptional client experience
  • Curiosity, emotional intelligence and empathetic communication skills
  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)
  • Personal flexibility to work flex hours
  • A self-motivated eagerness to learn and determination to succeed
  • Fluent in English and Mandarin or Cantonese
  • Previous retail or customer service experience (Nice-to-have)
  • Experience in the financial or service industry (Nice-to-have)
Benefits
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation
  • A world-class training program in financial services
  • Excellent career development and access to a variety of job opportunities across business and geographies
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital literacyclient-centric advicecompliance routinestransaction processing
Soft Skills
emotional intelligenceempathetic communicationcuriosityself-motivationflexibility