RBC

Senior Business Systems Analyst – E-Communication Surveillance Technology

RBC

full-time

Posted on:

Location Type: Office

Location: Toronto • Canada

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Job Level

Senior

Tech Stack

SDLC

About the role

  • Partners With Business Stakeholders To Elicit, Analyze, And Document Workflows, Process Flows, Data And Document Attribute Requirements For Surveillance Platform;
  • Apply Various Elicitation Techniques To Gather Requirements And Regularly Maintain The Backlog;
  • Translates Requirements From Various Stakeholders Into Functional Requirements For Implementation Of Development And Testing Teams
  • Develop Subject Matter Expertise And An End To End Understanding Of The Various Business Process That Support Surveillance (Communication Archiving, Channel Interface Teams, Legal Etc)
  • Coordinate And Partner With External Vendor + Internal Development Teams To Build Solutions For Business Needs; configure Or Provide Configuration Requirements To Implement Data/Document/Orchestration Requirements In Smarsh (Or Equivalent Surveillance Saas Vendor)
  • Participate / Conduct Or Coordinate User Acceptance Testing And Validation Of Systems - E.G. Creation Of User Test Scripts, Guided Walkthroughs With End Users
  • Investigate And Provide Root Cause Analysis To Various Defects And Change Requests
  • Develop And Maintain Training Materials For End Users During System Roll Out; collaborate With Cross Functional Teams To Improve End To End System Processes
  • Participation In Various Agile Or Waterfall SDLC Rituals (E.G. Scrum, Grooming, Retrospect, Walkthroughs, Etc.
  • Partners With External Vendor + Development Teams To Build Solutions For Business Needs; partners With Other Technology Partners Within The Bank To Agree On Integration Requirements - E.G. Maintain Data Mappings, Flow Document

Requirements

  • Bachelor’s degree in business administration, Information Systems, Computer Science, Or A Related Field
  • 6+ Years Of Experience As A Business Systems Analyst, Preferably Within Financial Services Or A Related Industry
  • Experience In E-Communication Surveillance - Understand Communication Data Capture And It Use In Surveillance And Alerts (Lexicon Creation/Policies Curation)
  • Strong Requirements gathering, elicitation, analysis, validation, documentation and maintenance skills; understands the need to breakdown requirements into manageable chunks; Validates requirements with stakeholders; manifest an end-to-end understanding of a business process to understand business needs and identify areas of improvement
  • Experience in using various elicitation techniques - and knows when/how to use the proper elicitation technique during requirements gathering sessions; experience in maintaining / grooming the backlog; maintaining Requirements Traceability
  • Experience in creating BRDs or FRDs or User stories, Creating process or Data flow Diagrams;
  • Experience in Agile Business Analysis Tools such as JIRA, Confluence;
  • Experience in Stakeholder management;
  • Experience In Specifying And Articulating Process Flows, Data Mappings, Systems Interaction And Data Integration Requirements
  • Excellent Problem-Solving, Analytical, strong Communication Skills; ability To Manage Multiple Projects And Priorities In A Fast-Paced, High-Pressured Environment; commitment To Maintain Confidentiality And Data Security; ability To Work Collaboratively With Cross-Functional Teams; proactive Mindset With A Focus On Delivering Results
  • Strong Knowledge Of Compliance And Surveillance Technology/Surveillance Systems
  • Experience Having Dealt With Any Of The Below Vendors (Smarsh/Behavox/Proofpoint/Bvault/ Or Any Other Surveillance Platform)
Benefits
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business and geographies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
requirements gatheringelicitation techniquesbusiness process analysisdata mappingprocess flow diagramsuser acceptance testingroot cause analysisAgile methodologiesSDLCsurveillance technology
Soft Skills
strong communication skillsproblem-solvinganalytical skillsstakeholder managementcollaborationproactive mindsetability to manage multiple projectscommitment to confidentialityfocus on delivering resultsend-to-end understanding
Certifications
Bachelor’s degree in business administrationBachelor’s degree in Information SystemsBachelor’s degree in Computer Science