RBC

Communication and Sales Trainer

RBC

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Design and deliver learning interventions rich in sector knowledge and understanding that builds skills and confidence required to delight and serve clients.
  • Lead training sessions and workshops for wealth management professionals at all levels, utilising a variety of instructional techniques to engage participants and promote learning.
  • Build relationships, collaborate, and consult with subject matter experts, senior leadership, and external partners to ensure training content is relevant, promoting best practices, and striving for ‘world-class’ outcomes.
  • Evaluate impact of training programs through assessments, surveys, and performance metrics, making data-driven recommendations for improvements and enhancements.
  • Strengthen a culture of inclusion and belonging at RBC.
  • Provide continuous feedback and coaching to teams and individuals on all aspects of performance.
  • Stay abreast of behavioral economics, sales techniques, industry trends, market developments, and regulatory changes, incorporating relevant information and fresh insights into training content, and adjusting approach as needed.
  • Serve as a resource and point of contact for wealth management professionals seeking guidance on training-related matters, providing ongoing support and assistance.
  • Support Wealth Management Europe’s activities to enable the consistent delivery of good client outcomes in accordance with RBC BD values, policies, and regulatory requirements.
  • Consult and collaborate with other key business functions to deliver cohesive training solutions that are aligned with business strategy.
  • Travel across the office network to build relationships and deliver development needs as required.

Requirements

  • Proven track record of designing and delivering effective training programs, with strong facilitation, presentation, and communication skills.
  • Excellent communication, storytelling, and presentation skills, with the ability to engage and motivate audiences.
  • Previous experience in professional services, wealth management, or training and development is preferred.
  • Strong understanding of the nature of client/adviser relationships and the ability to recognise and add value to these.
  • Self-motivated, with strong organisational skills; the ability to manage multiple initiatives simultaneously and meet deadlines.
  • Strong evidence of tenacity and resilience; the ability to thrive and to support others through organisational and behavioural change.
Benefits
  • Opportunities to work with the best in the field
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training program designfacilitationpresentationcommunicationdata-driven recommendationsassessmentperformance metricsinstructional techniquesbehavioral economicssales techniques
Soft Skills
relationship buildingcollaborationcoachingfeedbackself-motivationorganizational skillstenacityresiliencestorytellingengagement