Senior Technical Support Engineer
Zero Networks
Cyber SecurityLinuxPython
Technical Support Specialist, Windows
Raycast
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇺 Anywhere in Europe
Visit company websiteSalary
💰 €50,000 - €80,000 per year
Job Level
Mid-LevelSenior
About the role
- Be the main point of contact for Windows users.
- Investigate and triage bug reports.
- Improve and streamline our support processes.
- Contribute to the evolution of our support documentation and internal tooling.
- Help us in consistently testing and enhancing Raycast.
Requirements
- You have a strong background in customer support and/or technical support roles.
- You have hands-on experience supporting Windows software.
- You possess excellent problem-solving skills.
- You are passionate about user experience.
- You are an excellent communicator.
- You are proactive and adaptable.
- You have experience with multiple operating systems.
Benefits
- Get a competitive salary
- Offers Equity
- Health insurance
- Monthly health benefit for a gym
- Pay for your co-working space
- Provide the latest MacBook Pro with a 5K display and accessories
- Flexible paid-time off (PTO) plus all your national holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows software supportbug investigationsupport process improvementsupport documentationinternal toolinguser experience testing
Soft skills
problem-solvingcommunicationproactivityadaptability