Support Engineer

• Diagnose and resolve technical issues, providing timely and accurate customer support.
• Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.
• Continuously seek to improve technical skills and knowledge, embracing culture of learning and personal development.
• Uphold high standards of service, striving for excellence in every customer interaction.
• Maintain clear, empathetic, and effective communication with customers and team members.
• Tackle complex problems with a can-do attitude, demonstrating resilience.
• Provide innovative and empathetic technical support to customers and drive continuous improvement of products and services.
• Build and contribute to a new support practice in a fast-moving cybersecurity company.

Senior Technical Support Engineer

Senior Customer Support Engineer

Founding Support Engineer

Senior Customer Support Engineer

Technical Support Specialist

Technical Support Specialist, Windows