Zero Networks

Senior Technical Support Engineer

Zero Networks

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇪🇺 Anywhere in Europe

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Job Level

Senior

Tech Stack

Cyber SecurityLinuxPython

About the role

  • Diagnose and resolve technical issues, providing timely and accurate customer support.
  • Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.
  • Continuously seek to improve technical skills and knowledge, embracing culture of learning and personal development.
  • Uphold high standards of service, striving for excellence in every customer interaction.
  • Maintain clear, empathetic, and effective communication with customers and team members.
  • Tackle complex problems with a can-do attitude, demonstrating resilience.
  • Provide innovative and empathetic technical support to customers and drive continuous improvement of products and services.
  • Build and contribute to a new support practice in a fast-moving cybersecurity company.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 4+ years of relevant work experience (Network/Security/SaaS Support) - Must.
  • Proficiency in Active Directory/GPO , Windows , Linux and PowerShell/ Python scripting - Must.
  • Proven experience in technical support role, preferably in the cybersecurity industry.
  • Excellent problem-solving and communication skills.
  • Willingness to learn and adapt in a fast-paced environment.
  • Strong understanding of network security skills and the ability to work independently and as part of a team.
  • Commitment to innovation, integrity, and excellence.
Benefits
  • Fully remote (can be hired anywhere in Europe)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Active DirectoryGPOWindowsLinuxPowerShellPython scriptingnetwork securitytechnical supportSaaS support
Soft skills
problem-solvingcommunicationresilienceempathyadaptabilityteamworkcustomer serviceinnovationcommitment to excellence
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information Technology