Raycast

Support Engineer

• Be the main point of contact for Windows users.
• Investigate and triage bug reports.
• Improve and streamline our support processes.
• Contribute to the evolution of our support documentation and internal tooling.
• Help us in consistently testing and enhancing Raycast.

Technical Support Specialist, Windows

Community Manager

Raycast makes it simple, fast, and delightful to control your tools. We are seeking someone to join our dedicated community team, focusing on the support and growth of our developer community. This role involves assisting developers by reviewing the extensions they create, helping them resolve any related issues, maintaining Raycast’s own extensions, and capturing their valuable feedback on our API and the entire extension ecosystem. This feedback will play a crucial role in shaping the foundation of our next-generation, cross-platform product.
Raycast started as a native Mac application with a significant focus on top-notch UI and interactions, and we're now expanding to Windows with our ongoing public beta. We genuinely care about user experience, performance, privacy and ease of use across platforms. We have had enough of dealing with slow and clunky tools. Raycast is our attempt to let you enjoy your daily workflows without all the distractions, whether you're on macOS or Windows.
Having established Raycast on macOS and expanded to iOS and Windows, our vision is to deliver the same seamless and efficient experience across all platforms with our commitment to high-quality UI, interactions, and overall user experience.
Early on, we established a community around Raycast. We believe it's a lot better working with people together on a problem. Especially when it's a very personal problem like productivity. Our users hold us accountable to ship a high quality software and help us spreading the word. We value their feedback by responding to every single one that we receive. This builds trust and guarantees that we're staying close to our user-base. We need someone who thrives on helping others, debugging unusual issues, values clear communication, and is committed to maintaining the high standards we set for ourselves and our product, which in turn sets the expectations of our users.
We're a fully remote company spread across Europe and looking for candidates in EU-friendly timezones (CET ± 3 hours). This position is for a full-time employment.
In this role you will...: Review and maintain extensions while upholding our quality standards. You'll review community-submitted extensions for quality and compliance, maintain Raycast's own extensions, and investigate bugs across the API and extensions ecosystem. You'll validate bug reports, identify reproduction steps, ship straightforward extension fixes, and ensure our high standards are consistently met.
Make our developer community feel heard. You'll be in touch with users through Slack, GitHub, Twitter, Reddit, and email. You'll observe their problems and aim to resolve them. You’ll optimize how we collect and share feedback, ensure follow‑up when fixes ship, and feed the most important insights from our developer community into the product development process.
Elevate our developer experience standards. You generate ideas for how developers should build high-quality, easy-to-use extensions with our API. You’ll experiment with features, tooling and documentation to make it simpler for contributors and internal teams to produce great extensions.
Grow our developer community. Join forces with our Community and Hype team members to inspire developers with demos, blog posts, tutorials and other content. Write and share updates via Slack, Twitter, and email to close the feedback loop with our users.
Find new ways to engage with our community. Foster a sense of belonging for everyone in our community. We want to be close with our users, educate and help them get the most out of Raycast, and build the product together with them. Last year, we began hosting meetups, successfully organizing three of these events since then. Additionally, we held our first hackathon in March. We don't plan to stop here and would love your help in maintaining this momentum.

Technical Support Specialist, Windows

Community Engineer, Windows