Raya

IT Support

• Own the employee technology experience end to end in a primarily Mac environment, fixing problems and eliminating the conditions that cause them.
• Manage the full MacBook fleet: procurement, provisioning, inventory, hardware refresh, and decommissioning
• Own MDM and zero-touch provisioning (Kandji/FleetDM, Apple Business Manager) so new devices configure automatically on first boot
• Administer Okta and identity lifecycle: provisioning, MFA, SSO integrations, and Okta Workflows, plus secrets management (1Password/Infisical)
• Administer the core SaaS stack (Google Workspace, Slack, Notion, Jira) and automate user lifecycle management via APIs, while tracking licenses and spend
• Run seamless onboarding and offboarding: automated workflows that get new hires fully configured on day one and cleanly deprovision departing employees
• Drive proactive reliability and automation: monitor device health and access patterns, build self-healing scripts, and treat recurring issues as engineering problems to solve permanently
• Support compliance and documentation: maintain security baselines, build an AI-powered self-service knowledge base, and own IT runbooks and internal comms
• Co-manage our secure network access tools (Cloudflare Access, iBoss) and network/firewall policy with your Infrastructure teammates

IT Engineer

Manager

• Provide timely, accurate, and precise support to Raya members via email
• Handle a wide range of inquiries with empathy and warmth, ensuring every member feels heard
• Troubleshoot product and service issues by identifying root causes, offering thoughtful solutions, and following up to ensure resolution and member aftercare
• Communicate trends, recurring issues, and member insights to help improve the member experience
• Participate in product testing and support quality assurance efforts during new releases
• Analyze support data and surface actionable insights to improve team efficiency and the member experience
• Actively contribute to policy and process improvements that enhance support workflows
• Help foster a positive, collaborative, and high-performing team and company culture

IT Engineer

Community Support Manager