Ravago

Customer Service Representative – Plastics Engineering

Ravago

full-time

Posted on:

Location Type: Hybrid

Location: Warsaw • Poland

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About the role

  • Manage customer orders end‑to‑end
  • Ensure accuracy, timeliness, and high service quality
  • Maintain daily communication with customers, suppliers, and international teams via email and phone
  • Monitor order status
  • Handle exceptions
  • Proactively resolve issues to ensure smooth order fulfilment
  • Cooperate closely with Logistics, Finance, and Accounting Teams to ensure correct documentation and efficient processes
  • Maintain high data quality in systems
  • Contribute to continuous improvement through process adherence and training

Requirements

  • Bachelor’s degree or higher
  • Graduates of chemistry‑related or technical fields are welcome
  • Experience in customer service, sales support, or order management in a B2B environment
  • Confidence in working with digital tools and order management / CRM systems
  • Strong organisational skills
  • Accuracy and a structured approach to daily tasks
  • Positive attitude and strong interpersonal skills
  • Ability to collaborate effectively within a team
  • Communicative level of English enabling daily cooperation with international stakeholders
Benefits
  • Work in an international, friendly organisation
  • Structured onboarding
  • Opportunities for development through technical, commercial, and personal trainings
  • Possibility to improve English skills through English classes
  • Flexible working hours and hybrid model after the trial period (2 days HO/ 3 days office)
  • Full work tools (laptop, phone)
  • Attractive benefits package including private medical care, Multisport, and holiday allowance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order managementcustomer servicesales supportdata quality managementprocess adherenceissue resolutiondocumentation management
Soft Skills
organizational skillsinterpersonal skillscollaborationcommunicationpositive attitudestructured approach
Certifications
Bachelor’s degree