RateHawk

API Optimization Manager, Southern Europe

RateHawk

full-time

Posted on:

Location Type: Remote

Location: Italy

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Continuous Monitoring and Improvement:
  • - Continuously monitor commercial and technical metrics for our partners to ensure constant improvements;
  • - Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates;
  • Detailed Analysis and Insights:
  • - Conduct detailed analysis of metrics to identify areas requiring improvement;
  • - Formulate conclusive insights and actionable recommendations to enhance performance and efficiency;
  • Internal Reporting and Coordination:
  • - Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution;
  • - Maintain clear and effective communication channels to facilitate prompt issue resolution;
  • Feature Development and Scaling:
  • - Foster the development of new features in the market;
  • - Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions;
  • Collaboration with Commercial Teams:
  • - Work closely with the commercial teams to ensure client KPIs are met;
  • - Provide strategic recommendations to improve the performance of top clients;
  • Technical Gap Analysis and Resolution:
  • - Identify technical gaps in a client's integration;
  • - Collaborate with clients to resolve integration issues and enhance their API usage experience;
  • - Spend approximately 10% of your working time on business trips, including meetings with clients, industry events, and other business-related events.

Requirements

  • Relevant Experience. Minimum of 3 years of successful experience in the travel industry. Overseeing the end-to-end process of API optimization;
  • Specialized in managing the onboarding of API connected customers; acting as a primary point of contact for API-related inquiries and issues;
  • Language knowledge. Fluent English;
  • Travel Requirements. Up to 40% of travel time may be required;
  • Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
  • Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
  • International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
Benefits
  • Flexible schedules and opportunity to work remotely.
  • Ambitious and supportive team who love what they do, appreciate each other, and grow together.
  • Internal programs for adaptation and training, development of soft skills, and leadership abilities.
  • Partial compensation for participating in external training and conferences.
  • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
  • Corporate prices on hotels and travel services.
  • MyTime Day Off - an extra non-working day without loss of compensation.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API optimizationKPI analysisdata-driven decision-makingtechnical gap analysisfeature developmentperformance analysismetrics trackingintegration resolutioncommercial metrics monitoringactionable recommendations
Soft Skills
proactiveambitiousmotivatedaction-orientedresults-focusedteam playereffective communicationstrategic thinkingcollaborationadaptability