Rated People

Account Manager

• Make high volumes of outbound calls daily.
• Proactive outreach is the core of this job, not an occasional task.
• Win back cancelled accounts.
• Call tradespeople who have already cancelled, understand why they left, and bring them back to the platform.
• Cancellation saving is your number one priority — and the result you'll be measured on.
• Save at-risk accounts on the phone.
• Build relationships by voice.
• Drive engagement through conversation.
• Handle objections and get commitment on the spot.
• Handle inbound calls and queries efficiently, delivering a consistently high-quality experience.
• Use engagement metrics to prioritise.

Retention Account Manager