Rated People

People Operations

• Lead and motivate: Direct a team of 6 sales and account management professionals, driving high daily energy and focus.
• Run the floor: Lead daily stand-ups, morning meetings, and "buzz" sessions to keep the team engaged, informed, and aligned on daily targets.
• Manage activity: Oversee high-velocity phone activity, ensuring the team maintains expected dial rates, talk times, and daily outreach routines.
• Uphold call quality: Conduct regular call monitoring and quality assurance (QA) checks to ensure that all conversations consistently meet our high standards for compliance, tone, and commercial effectiveness.
• Track metrics: Monitor and report on core KPIs such as conversion rates, call volumes, retention targets, and customer satisfaction.
• Drive accountability: Maintain high visibility of team performance. Coach through performance gaps and celebrate wins.
• Ensure data hygiene: Guarantee that pipeline data, CRM logs, and account notes are accurately and consistently maintained by the team.
• Bridge the gap: Oversee the end-to-end customer lifecycle, ensuring smooth handoffs between the sales side and the account management/service side.
• Act as an escalation point: Provide live support on the floor for complex customer queries, sales objections, or difficult retention conversations.
• Drive revenue: Help the team identify incremental business opportunities, embedding cross-sell and upsell awareness into everyday account management calls.
• Develop talent: Conduct regular call listening, side-by-side coaching, and constructive 1-to-1 feedback sessions.
• Train and onboard: Coordinate the onboarding of new team members, getting them up to speed quickly and confidently on the phones.
• Foster culture: Encourage a culture of resilience, structural discipline, and continuous improvement across the desk.

Sales & Service Team Lead

Account Executive

• Support tradespeople through different phases of the customer lifecycle
• Listen to and act on their needs
• Deliver a best-in-class tradesperson experience
• Ensure tradesperson has the support they need to be successful and grow on the platform

• The Sales & Service Team Leader is a hands-on leadership role that runs the engine room of our sales and service floor.
• You will directly lead, manage, and support a hybrid team of 6 (3 Sales Executives and 3 Account Managers who also cover Customer Service requests).
• Your primary focus will be managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers exceptional commercial outcomes and customer experiences.
• Lead and motivate a team of 6 sales and account management professionals, driving high daily energy and focus.
• Conduct regular call monitoring and quality assurance (QA) checks to ensure that all conversations consistently meet our high standards for compliance, tone, and commercial effectiveness.
• Monitor and report on core KPIs such as conversion rates, call volumes, retention targets, and customer satisfaction.
• Maintain high visibility of team performance, coach through performance gaps and celebrate wins.
• Oversee the end-to-end customer lifecycle, ensuring smooth handoffs between the sales side and the account management/service side.
• Help the team identify incremental business opportunities, embedding cross-sell and upsell awareness into everyday account management calls.
• Conduct regular call listening, side-by-side coaching, and constructive 1-to-1 feedback sessions.

Sales & Service Team Leader

• Act as the primary point of contact for a portfolio of tradespeople
• Handle inbound queries and issues efficiently
• Proactively identify risks to account retention
• Monitor account engagement metrics
• Stay closely connected with accounts through proactive outreach
• Contribute to the continuous improvement of team processes

Sales & Service Team Lead

Account Executive

Sales & Service Team Leader

Account Executive – Partner Success Team