Retention Account Manager

Rated People

Retention Account Manager at Rated People making outbound calls daily to keep tradespeople engaged and win back canceled accounts.

Posted 6/7/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Make high volumes of outbound calls daily.
Proactive outreach is the core of this job, not an occasional task.
Win back cancelled accounts.
Call tradespeople who have already cancelled, understand why they left, and bring them back to the platform.
Cancellation saving is your number one priority — and the result you'll be measured on.
Save at-risk accounts on the phone.
Build relationships by voice.
Drive engagement through conversation.
Handle objections and get commitment on the spot.
Handle inbound calls and queries efficiently, delivering a consistently high-quality experience.
Use engagement metrics to prioritise.

Requirements

What you’ll need

Experience in telesales, retention/win-back, telephone account management, or another phone-heavy role is a strong plus.
You genuinely enjoy phone work and have the stamina for high-volume calling, day after day.
You're resilient.
You can turn a "no" around.
You're organised enough to work a large call list systematically.

Benefits

Comp & perks

25 days' holiday (plus one day for every year of service, capped at 30 days)
Strong and inclusive company culture we all shape and take ownership and pride in, including companywide events, surprise and delights, roundtables and culture clubs
Private medical insurance (including mental health and virtual GP)
Enhanced parental leave
Cycle to work scheme
Life assurance
Travel loans

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

resilienceorganizational skillsrelationship buildingobjection handlingcommitment drivingengagement drivingproactive outreachhigh-volume callingsystematic work