RareMed Solutions

Manager

• Primary point of contact and case manager for client and customer needs, inquiries and escalations.
• Coordinate all patient and relevant HCP-related support and access services across all functions including but not limited to: support on patient journey calls, benefits verification, prior authorization and appeals, triage to specialty pharmacy, and any necessary follow ups.
• Maintain clear, concise, and accurate documentation on all accounts according to Standard Operating Procedures.
• Conduct initial welcome calls to patients informing them of available services as well as future targeted outreach to provide ongoing support.
• Maintain frequent touchpoints through outreach to providers and patients to communicate progress throughout their journey.
• Work independently to complete assigned work in accordance with Standard Operating Procedures and defined service levels to complete program enrollment, answer inquiries, and coordinate access to free 14-Day Supply Program.
• Apply defined business rules to qualify patients for manufacturer supported programs.
• Provide support, education, and status updates to regionally aligned field teams, HCP offices, and patients to ensure efficient referral processing, triaging, and shipment set ups.
• Processes PAP requests in a timely fashion and PAP re-approval verification for continued eligibility.
• Refer patients to third-party or other foundation programs per program business rules.
• Independently and effectively identify adverse events, product complaints, and LTC cases to document and triage as appropriate.
• Manage assigned territory using problem solving skills and professional judgement to independently make sound decisions for timely case resolution.
• Demonstrate the ability to prioritize and balance the needs of patients, HCP offices and rare disease clients utilizing program business.
• Provide concierge-level service to internal and external customers; resolve any customer and client requests in a timely and accurate manner and escalate appropriately.
• Collaborate with field teams on account progression and case recovery efforts and provide relevant case status details and updates.

Regional Patient Case Manager