RareMed Solutions

SDET

• Define and own the test automation strategy across UI, API, integration, and regression testing.
• Design, implement, and maintain scalable automation frameworks aligned with product architecture.
• Evaluate and select automation tools, libraries, and testing approaches.
• Develop and maintain automated tests for Web applications (e.g., Angular/React), APIs and microservices, Backend and data validation scenarios.
• Lead and mentor QA Automation Engineers and Manual QA Engineers.
• Integrate automated testing into CI/CD pipelines (e.g., Bitbucket, GitHub, Azure DevOps).
• Collaborate with Product, Engineering, and Architecture teams to define acceptance criteria and testability requirements.
• Define and track QA metrics (test coverage, pass rates, defect trends, automation ROI).

QA Automation Lead

Manager

• Serve as the point of contact for regionally aligned field team related to cases identified as LTC to initiate and support therapy to residents of long-term care facilities.
• Coordinate all LTC facility-related support and access services across all functions but not limited to: support on patient journey calls, benefits verification, prior authorization and appeals, triage to specialty pharmacy or Long-Term Care Pharmacies, and any necessary follow ups.
• Maintain clear, concise, and accurate documentation on all accounts according to Standard Operating Procedures.
• Review and add LTC profile data to capture the key information related to LTC facilities and customers.
• Conduct initial welcome calls to LTC facility-designated champions and/or patients/caregivers informing them of available services as well as future targeted outreach to provide ongoing support.
• Maintain frequent touchpoints through outreach to LTC providers and patients/caregivers to communicate progress throughout their journey.
• Work independently to complete assigned work in accordance with Standard Operating Procedures and defined service levels to complete program enrollment, answer inquiries, and coordinate access to free 14-Day Supply Program, if applicable.
• Independently and effectively identify adverse events and/or product complaints to document and triage as appropriate.
• Apply defined business rules to qualify patients for manufacturer supported programs.
• Interact and coordinate with internal program operations, including reimbursement, and program management to ensure provider and patient needs are met in addition to attending any regularly scheduled calls.
• Provide support, education and status updates to regionally aligned field teams, LTC facility staff, patients and caregivers to ensure efficient referral processing, triaging, and shipment set ups.
• Manage assigned territory using problem solving skills and professional judgement to independently make sound decisions for timely case resolution.
• Ability to coordinate and collaborate with manufacturer representatives, LTC facilities and other key personnel on complex cases which require strategic intervention.
• Independently and effectively resolves complex issues with creativity and innovation while maintaining compliance.
• Refer patients to third-party or other foundation programs per program business rules.
• Manage case triage to Specialty Pharmacy or Long Term Care Pharmacy, if applicable, and ensure proper information has been communicated to the Specialty Pharmacy Liaison.
• Collaborate with Long Term Care Pharmacies and field teams on account progression and case recovery efforts and provide relevant case status details and updates.
• Process PAP requests, when applicable per program business rules, in a timely fashion and PAP re-approval verification for continued eligibility.
• Demonstrate the ability to prioritize and balance the needs of patients, LTC facility staff and rare disease clients utilizing program business rules.
• Provide concierge-level service to internal and external customers; resolve any customer and client requests in a timely and accurate manner; escalate appropriately.
• Maintain frequent phone/email contact with internal operational staff, external client, external specialty pharmacies, providers and payers.
• Utilizes outbound faxes, email alerts, and mailings per program guidelines.
• Strong compliance mindset, demonstrating clear understanding of patient privacy laws.
• Actively participate in building and maintaining respectful, collaborative team relationships, exercising, and encouraging positivity.
• Other duties as assigned including cross training to support all Regional Patient Case Manager activities when needed.

QA Automation Lead

Regional Patient Case Manager – Long Term Care