Raptor Technologies

Billing Operations Specialist

Raptor Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

ERP

About the role

  • Support day-to-day billing execution across our subscription and hybrid software/hardware offerings
  • Review new and renewal customer contracts for billing accuracy, completeness, and compliance with internal bookings policy and billing requirements
  • Partner with Sales Operations to ensure accurate order entry, contract setup, amendments, and renewals in NetSuite
  • Validate pricing, term lengths, billing schedules, product configurations, and renewal terms prior to invoicing
  • Identify and resolve discrepancies or missing information prior to order processing
  • Process customer renewals, including term extensions, upsells, downsells, and churn in the billing system
  • Support generation and delivery of renewal invoices and related billing documentation
  • Assist with churn processing and ensure billing and system records are updated accurately and timely
  • Support billing-related month-end activities, including invoice review and reconciliations as assigned
  • Serve as a point of contact for customer billing and renewal inquiries via shared inboxes or ticketing tools
  • Investigate and resolve billing questions related to invoices, renewals, credits, proration, and contract terms
  • Partner with internal teams to resolve complex billing issues efficiently and professionally
  • Ensure a high-quality customer experience through clear communication and timely follow-up
  • Maintain high data integrity across billing and contract systems
  • Follow documented billing and renewal processes and identify opportunities for process improvement
  • Assist with documentation of standard operating procedures as processes evolve
  • Support audits, reporting requests, and ad-hoc billing projects as needed

Requirements

  • Bachelor’s degree in Accounting, Finance, Business, or equivalent relevant experience
  • 3–5 years of experience in billing, order management, revenue operations, or accounting support
  • Hands-on experience with subscription billing, invoicing, renewals, or customer billing support in a SaaS or hybrid software/hardware environment
  • Experience working with ERP systems
  • Strong attention to detail and ability to interpret contracts and pricing structures
  • Solid analytical and problem-solving skills with the ability to identify discrepancies and drive resolution
  • Strong written and verbal communication skills, including customer-facing communication
  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment
  • Proficiency in Excel; experience with Word and PowerPoint a plus
Benefits
  • Remote-first philosophy
  • Flexible paid time off
  • Paid parental leave
  • 11 Paid holidays per year
  • Workplace flexibility
  • Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
  • 401(k) employer contribution to help you plan for the future
  • Company paid life insurance, STD, and LTD
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billinginvoicingrenewalsorder managementrevenue operationssubscription billingcontract interpretationanalytical skillsproblem-solvingdata integrity
Soft Skills
attention to detailcommunication skillscustomer-facing communicationability to manage multiple prioritiesprocess improvement
Certifications
Bachelor’s degree in AccountingBachelor’s degree in FinanceBachelor’s degree in Business