NOC Engineer
Raptor Technologies
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Job Level
About the role
- Monitor network, system, and hardware health 24/7 using monitoring and alerting tools.
- Respond to alerts, incidents, and outages promptly and follow defined escalation procedures.
- Perform initial troubleshooting for network connectivity, hardware failures, and performance issues.
- Participate in an on-call rotation to support after-hours and critical incident response.
- Coordinate with internal teams (Support, Engineering, IT) and external partners to resolve incidents.
- Document incidents, root cause findings, and resolution steps clearly and accurately.
- Identify recurring issues and trends to support proactive improvements.
- Perform routine system checks, maintenance tasks, and configuration validation.
- Verify service restoration and ensure proper incident closure.
- Support on-site troubleshooting, training, and deployments as needed.
- Maintain accurate operational documentation and monitoring configurations.
Requirements
- 1–3 years of experience in a NOC, IT operations, or technical support role
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
- Experience troubleshooting hardware, network, and system performance issues
- Familiarity with monitoring and alerting tools
- Strong written and verbal communication skills
- Ability to work effectively in a fast-paced, operational environment
- Experience supporting distributed or large-scale environments (preferred)
- Exposure to cloud platforms (AWS, Azure, or GCP) (preferred)
- Experience with ticketing and incident management systems (preferred)
- Experience using Salesforce for case management, reporting, or operational workflows (preferred)
- Basic scripting or automation experience (preferred)
- Familiarity with ITIL or incident management practices (preferred)
Benefits
- Remote-first philosophy
- Flexible paid time off
- Paid parental leave
- 11 Paid holidays per year
- Workplace flexibility
- Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
- 401(k) employer contribution to help you plan for the future
- Company paid life insurance, STD, and LTD
- Pet insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
networking fundamentalsTCP/IPDNSDHCPVPNstroubleshootingscriptingautomationmonitoring toolsincident management
Soft skills
communication skillsproblem-solvingteam coordinationdocumentationproactive improvementadaptabilitytime managementattention to detailcustomer serviceoperational effectiveness