RapNet

Customer Success Team Lead

RapNet

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $80,000 - $90,000 per year

Job Level

Senior

About the role

  • Lead, coach, and develop a team of ~6 Customer Success Representatives
  • Own end-to-end success outcomes across the team’s portfolio, including retention and expansion
  • Personally manage a book of enterprise and strategic accounts
  • Support complex accounts and high-value renewal and expansion conversations
  • Monitor customer health, engagement metrics, and renewal forecasts

Requirements

  • 5+ years of experience in Customer Success with a SaaS product
  • 2+ years of people management experience leading customer-facing teams
  • Demonstrated success managing enterprise or strategic accounts
  • Proven track record of driving renewals, retention, and account growth
  • Experience using CRM systems (Salesforce strongly preferred) and customer success tools
  • Exceptional communication, coaching, and stakeholder management skills
  • Highly organized, data-driven, and execution-focused.
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessSaaSaccount managementrenewalsretentionaccount growthdata-driven decision making
Soft Skills
coachingcommunicationstakeholder managementorganizational skillsexecution-focused