RapidSOS

Staff Product Designer

RapidSOS

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $190,000 - $220,000 per year

Job Level

Lead

About the role

  • Design, prototype, and test large, AI-first cross-portfolio initiatives, shaping end-to-end platform experiences that span products, teams, and user workflows across RapidSOS
  • Define and evolve AI-forward design strategy, including how AI-driven capabilities are integrated into the platform, governed responsibly, and designed to support human decision-making in high-stakes environments
  • Establish and operationalize design systems, standards, and reusable patterns across the RapidSOS ecosystem, while defining AI design principles, review practices, and collaboration models that guide decision-making, maintain design quality, and enable scalable, consistent, and effective design across teams
  • Help define and improve design ways of working, including collaboration models, prototyping, AI tools, design reviews, quality bars, and decision-making frameworks that enable the team to scale effectively
  • Partner closely with Product, Engineering, Data, and Design leadership to influence roadmaps, prioritization, and investment decisions through systems thinking and user-centered insight
  • Lead end-to-end design for complex data- and map-based experiences from early discovery through launch and iteration, ensuring geospatial, real-time, and AI-driven information is clear, trustworthy, and actionable under pressure
  • Design intuitive workflows and high-quality interfaces that balance usability, scalability, and technical feasibility to deliver exceptional user experiences
  • Conduct and leverage user research, product analytics, and customer feedback to guide data-driven design decisions
  • Act as a design leader and multiplier by mentoring designers, modeling strong craft and judgment, and raising the overall bar for design quality, rigor, and impact

Requirements

  • 10+ years of product design experience working on complex products, platforms, or systems, ideally within the enterprise B2B space, with demonstrated impact beyond a single team or feature area
  • Proven ability to operate independently at a strategy and systems level, leading large, ambiguous problem spaces and translating them into scalable design solutions
  • Experience designing AI- or ML-enabled products, including human-in-the-loop workflows, decision support, or automation, and complex data-rich interfaces where clarity, reliability, and speed are essential
  • Proficiency with research tools, design software (e.g., Figma, Adobe Creative Suite), usability and user testing platforms
  • Experience designing reusable, composable components and patterns within or alongside a design system
  • Demonstrated experience leading user research–qualitative and quantitative–and partnering closely with Product and Engineering to shape platform-level strategy and roadmaps with these insights
  • Deep systems thinking skills, with experience defining patterns, frameworks, or standards that scale across products and teams
  • Demonstrated ability to shape design practices, quality standards, and cross-functional ways of working, with curiosity about emerging technologies and AI
  • Excellent communication and storytelling skills, able to clearly articulate complex design decisions and tradeoffs to a wide range of stakeholders
  • Experience mentoring designers and raising the overall quality and impact of the design organization
  • Ability and willingness to travel up to 10% for internal team gatherings and customer research.
Benefits
  • Competitive salary and benefits and equity participation
  • A dynamic, flexible and fun start-up work environment with a highly talented team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product designAI designML-enabled productsuser researchusability testingdesign systemsdata-driven designcomplex data interfacesprototypingdecision support
Soft Skills
communicationstorytellingmentoringsystems thinkingcollaborationleadershipcuriosityindependenceproblem-solvingdesign quality