RapidSOS

Technical Project Manager

• Manage and execute technical field deployments, including configuration, installation, and testing of VOIP-integrated RapidSOS solutions at emergency communications centers (ECCs)
• Own the end-to-end implementation timeline from onboarding to go-live and ensure all technical and logistical responsibilities are completed on-site, on-time, and to a high quality standard
• Travel frequently (75%) to public safety customer locations across the U.S. for on-site installs and technical troubleshooting
• Work closely with local IT teams, system administrators, and telephony providers to integrate RapidSOS products into varied communications environments
• Collaborate cross-functionally with Product, Engineering, Account Management, and Customer Success to escalate issues and optimize field execution
• Act as the technical liaison and subject matter expert on VoIP infrastructure requirements and deployment best practices
• Identify scope and technical risks, assist in overcoming limitations both internally and externally
• Gather feedback from field installs and customer interactions to drive continuous improvement in our implementation playbooks, processes, and documentation

Technical Implementation Manager

Backend Engineer

• Drive the architecture, design, and implementation of new features, leveraging Python
• Lead strategic architectural decisions, help drive alignment, and optimize applications for performance, scalability, and accessibility
• Use best-in-class software development practices (unit tests, integration tests, performance tests, monitoring, detailed functional specification and test plans) to ensure RapidSOS' products remain highly reliable and fault tolerant
• Identify opportunities to assess and enhance current applications, including refactoring code and upgrading technologies used
• Collaborate in an agile environment with stakeholders across Engineering, Design, GTM, and Product to develop solutions for RapidSOS products
• Leverage modern AI development tools (Claude Code, Cursor or similar) to accelerate delivery and improve code quality
• Actively participate in code reviews and standups, sharing knowledge, championing best practices, and contributing to the continuous improvement of team processes
• Own meaningful parts of our platform, have an impact, grow with the company

Technical Implementation Manager

Senior Software Engineer, Backend