RapidSOS

Technical Account Manager

• Own the technical relationship for a portfolio of monitoring company customers, acting as their trusted advisor and escalation point
• Partner with customers to design, launch, and optimize call flows, including telephony routing, failover strategies, and integration patterns
• Proactively monitor system performance, identify risks, and drive improvements to reliability, latency, and call success rates
• Lead incident response coordination for customer-impacting issues, including root cause analysis and follow-through on remediation
• Translate customer needs into actionable feedback for product and engineering teams, helping shape the roadmap
• Guide customers through platform migrations, new feature rollouts, and architectural changes with minimal disruption
• Work cross-functionally with engineering, product, support, and operations to ensure a seamless customer experience
• Help customers adopt best practices around redundancy, monitoring, and scaling to handle real-world call volumes and spikes
• Analyze metrics and trends (call volume, concurrency, failure rates) to drive continuous improvement
• Build long-term relationships with both technical and operational stakeholders at customer organizations

Implementation Specialist

• Serve as the primary technical point of contact for B2B partners across onboarding and ongoing account management
• Own launch timelines and technical implementation plans for new integrations
• Design and advise on end-to-end workflows, integration logic, and scalable technical architectures
• Partner with Customer Success to monitor post-live health, performance, and operational stability of strategic accounts
• Proactively identify risks, integration gaps, or optimization opportunities and drive resolution
• Troubleshoot complex API and integration issues across distributed systems
• Work cross-functionally with operations, product, engineering, sales engineering, and account management to align technical execution with business outcomes
• Support international business development teams in implementing and scaling solutions efficiently
• Provide project management oversight and structured feedback to Engineering on new product features impacting partners

Implementation Engineer

Senior Implementation Engineer

Product Designer

• Design, prototype, and test large, AI-first cross-portfolio initiatives, shaping end-to-end platform experiences that span products, teams, and user workflows across RapidSOS
• Define and evolve AI-forward design strategy, including how AI-driven capabilities are integrated into the platform, governed responsibly, and designed to support human decision-making in high-stakes environments
• Establish and operationalize design systems, standards, and reusable patterns across the RapidSOS ecosystem, while defining AI design principles, review practices, and collaboration models that guide decision-making, maintain design quality, and enable scalable, consistent, and effective design across teams
• Help define and improve design ways of working, including collaboration models, prototyping, AI tools, design reviews, quality bars, and decision-making frameworks that enable the team to scale effectively
• Partner closely with Product, Engineering, Data, and Design leadership to influence roadmaps, prioritization, and investment decisions through systems thinking and user-centered insight
• Lead end-to-end design for complex data- and map-based experiences from early discovery through launch and iteration, ensuring geospatial, real-time, and AI-driven information is clear, trustworthy, and actionable under pressure
• Design intuitive workflows and high-quality interfaces that balance usability, scalability, and technical feasibility to deliver exceptional user experiences
• Conduct and leverage user research, product analytics, and customer feedback to guide data-driven design decisions
• Act as a design leader and multiplier by mentoring designers, modeling strong craft and judgment, and raising the overall bar for design quality, rigor, and impact

Staff Product Designer

Artificial Intelligence

• Create and maintain dashboards and models in BI tools (like Power BI, Tableau, or Sigma) that stitch together data from NetSuite, CRM, and product databases into unified views of revenue and operational KPIs.
• Provide FP&A-style analysis, including variance, cohort, and trend identification, to explain what the data means and what the business should do about it.
• Develop a deep understanding of system data models and integration points to monitor data quality and troubleshoot discrepancies back to their source.
• Design AI-integrated workflows to eliminate manual tasks, such as using AI to read signed contracts, extract key terms, and auto-draft entries in NetSuite.
• Use AI tools (Claude, ChatGPT, or Copilots) daily to generate hypotheses, run exploratory queries, and summarize findings for leadership.
• Partner with RevOps, Accounting, and Customer Success to translate their specific data needs into technical analytical solutions

Business Intelligence, AI Analyst

Accountant

• Research and document complex accounting positions (ASC 606, ASC 842, ASC 718) in clear, defensible technical memos.
• Execute critical components of the monthly close process, including the preparation of complex journal entries, balance sheet reconciliations, and detailed flux (variance) analysis to ensure the integrity of the General Ledger.
• Design and implement scalable accounting processes and institutional-grade internal controls that can withstand 2x–3x transaction volume growth without adding headcount.
• Lead the preparation of monthly, quarterly, and annual financial statements. You will build out the rigorous reporting framework required for comprehensive external disclosures (MD&A, Footnotes).
• Collaborate directly with Sales, Legal, and Deal Desk teams to structure complex deals and new product launches, ensuring favorable revenue recognition and operational feasibility before contracts are signed.
• Own the global consolidation process for multi-entity structures. You will lead the accounting workstream for due diligence and post-acquisition integration (ASC 805) as we scale through M&A.
• Act as a technical mentor to junior accounting staff, performing first-level review of workpapers and elevating the team’s overall technical proficiency.
• Actively identify and implement AI-driven workflows to streamline data reconciliation, anomaly detection, and reporting cycles.
• Serve as the primary point of contact for external auditors, leveraging your Big 4 experience to navigate inquiries and ensure a "clean" audit trail.

Senior Technical Accountant

Full-stack Engineer

• Drive the architecture, design, and implementation of a system for managing deployed customer solutions at scale
• Work with a small, nimble team responsible for discovering and sharing new ways to rapidly build and release software
• Lead strategic architectural decisions, help drive alignment, and optimize applications for performance, scalability, and observability
• Be AI-forward and curious—investigate, test, and apply emerging technologies to plan, execute, and validate projects, rethink processes, and share best practices that help the team work smarter and deliver more impactful solutions
• Actively participate in code reviews and pair programming sessions, sharing knowledge, championing best practices, and contributing to the continuous improvement of team processes
• Drive improvements by rethinking and reinventing our practices, processes, and systems to make them smarter, faster, and more impactful
• Identify opportunities to assess and enhance current applications, including refactoring code and upgrading technologies used
• Leverage modern AI development tools (Claude Code, Cursor or similar) to accelerate delivery, improve code quality, and raise the overall impact of the team
• Play a key role in transforming how products are built and delivered at RapidSOS by shaping and implementing new architecture that enables faster, more scalable, and more reliable solutions

Senior Software Engineer

• Drive Full-Stack Development: Lead the architecture, design, deployment, and implementation of new features for our public safety product(s), leveraging React, Typescript, and Python.
• Strategic Architectural Leadership: Lead strategic architectural decisions, drive technical alignment, and optimize applications for peak performance, scalability, accessibility, and the successful implementation of AI capabilities.
• Engineer Intuitive UX: Maintain and develop intuitive, user-centric interfaces for public safety systems, balancing aesthetics with practical interaction design, with a focus on leveraging AI to enhance user workflows.
• Enhance and Modernize: Proactively assess and enhance current applications, including refactoring code and upgrading core technologies.
• Ensure Product Reliability: Implement best-in-class software development practices (unit/integration/performance tests, monitoring, detailed specs) to guarantee products are highly reliable and fault-tolerant to operate in any emergency.
• Collaborate and Deliver: Work in an agile environment with stakeholders across Engineering, GTM, Design, and Product to develop impactful solutions, championing the use of AI to transform public safety.
• Champion Best Practices: Actively participate in code reviews and standups, sharing knowledge, mentoring peers, and contributing to the continuous improvement of team processes.

Senior Software Engineer, Full-stack

• Build quality software by identifying the best sources of intelligence for our applications.
• Utilize RapidSOS’s vast datasets to build tools that identify performance patterns, track agent metrics, and generate insights that improve overall agency outcomes.
• Lead the frontend lifecycle for our AI intelligence tools, designing scalable patterns to visualize complex relationships, trends, and AI-generated metrics.
• Leverage AI tooling to build components across the stack, ensuring seamless integration between backend data logic and the user-facing analytical environment.
• Partner with cross-functional teams to integrate AI solutions into the platform.
• Stay updated on AI advancements to assess their applicability to our mission of enhancing public safety.
• Actively participate in code reviews and standups, sharing knowledge, championing best practices, and contributing to the continuous improvement of team processes

Software Engineer II, AI

• Build quality software by identifying the best sources of intelligence for our applications.
• Utilize RapidSOS’s vast datasets to build tools that identify performance patterns, track agent metrics, and generate insights.
• Lead the frontend lifecycle for our AI intelligence tools, designing scalable patterns to visualize complex relationships, trends, and AI-generated metrics.
• Leverage AI tooling to build components across the stack.
• Partner with cross-functional teams to integrate AI solutions into the platform.