Technical Implementation Manager

RapidSOS

Technical Implementation Manager at RapidSOS delivering life-saving data solutions to emergency communications centers. Leading technical deployments and ensuring effective implementation while traveling extensively across the U.S.

Posted 6/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $135,000 per yearWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Manage and execute technical field deployments, including configuration, installation, and testing of VOIP-integrated RapidSOS solutions at emergency communications centers (ECCs)
Own the end-to-end implementation timeline from onboarding to go-live and ensure all technical and logistical responsibilities are completed on-site, on-time, and to a high quality standard
Travel frequently (75%) to public safety customer locations across the U.S. for on-site installs and technical troubleshooting
Work closely with local IT teams, system administrators, and telephony providers to integrate RapidSOS products into varied communications environments
Collaborate cross-functionally with Product, Engineering, Account Management, and Customer Success to escalate issues and optimize field execution
Act as the technical liaison and subject matter expert on VoIP infrastructure requirements and deployment best practices
Identify scope and technical risks, assist in overcoming limitations both internally and externally
Gather feedback from field installs and customer interactions to drive continuous improvement in our implementation playbooks, processes, and documentation

Requirements

What you’ll need

5+ years of experience in a field implementation, VoIP systems engineering, or technical project management role with on-site deployment responsibility
Deep working knowledge of VoIP infrastructure (e.g., SIP, PBX, SBCs), telephony, and ideally public safety technology ecosystems
Proven experience with installing, configuring, and troubleshooting software/hardware solutions in live production environments
Demonstrate the ability to represent RapidSOS with professionalism in highly visible customer settings, while leveraging strong communication and coordination skills to guide partners through technical implementation steps and timelines
Demonstrates experience in project management, adept problem-solving abilities, and organizational skills, ensuring successful outcomes and efficient execution of tasks and initiatives
A proactive solutions-first mindset with the adaptability & flexibility to thrive in a high-growth environment where priorities can shift quickly
A team player with a low ego and high sense of mission alignment
Ability and willingness to travel 75% of the time

Benefits

Comp & perks

Competitive salary and benefits and equity participation
A dynamic, flexible and fun start-up work environment with a highly talented team

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

VoIP systems engineeringSIPPBXSBCstechnical project managementsoftware installationhardware configurationtroubleshootingfield implementationdeployment best practices

Soft Skills

communication skillscoordination skillsproblem-solving abilitiesorganizational skillsprofessionalismadaptabilityflexibilityteam playermission alignmentcustomer interaction