RapidAI

Clinical Success Consultant

RapidAI

full-time

Posted on:

Location Type: Remote

Location: Kentucky • North Carolina • United States

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Salary

💰 $100,000 - $125,000 per year

About the role

  • Support all internal users and external customers with product training, knowledge, and expertise in disease specific program and care milestones.
  • Guide hospital customers through onboarding and launch processes, including but not limited to Rapid mobile, web app, Insights, and new products, ensuring a seamless transition to the Rapid software platform.
  • Establish and maintain strong relationships with key hospital stakeholders, acting as main point of contact for inquiries and product support.
  • Design and develop end-to-end workflows for disease specific content.
  • Track AHA guidelines, industry standards and trends related to disease specific workflows.
  • Proactively monitor and analyze hospital usage, Rapid mobile adoption and workflow data to identify potential issues and opportunities for optimization.
  • Collect, analyze, and communicate top customer product adoption issues/competency gaps and design interventions.
  • Use data analytics for territory analysis to create and present Quarterly Business Reviews (QBRs) with customers.
  • Cultivate client success stories and testimonials by showcasing the positive impact of the Rapid solution.
  • Work closely with the sales team to ensure timely renewals and identify opportunities for upselling or cross-selling.
  • Contribute to cross-functional projects that support the evolving needs of the Clinical Success team.

Requirements

  • BS/MS in Nursing
  • 3+ years disease-specific leadership or experience in hospital customer success function
  • Neurovascular leadership strongly preferably stroke program coordinator, manager
  • 5 years of disease-specific acute clinical care experience with at least one of the following: Stroke/PE/STEMI/emergency department leadership
  • Previous clinical experience in medical device/SaaS industry a bonus
  • Advanced disease-specific certification: SCRN/CCRN strongly preferred
  • Proficient in MS Office a must: PowerPoint, Excel, Word.
  • Ability to aggregate and analyze data for decision-making and presentations
  • Exceptional customer-facing and presentation skills
  • Ability to navigate ambiguity
  • Excellent interpersonal skills
  • Ability to manage multiple projects at once seamlessly
  • Willingness to be flexible/adapt to changing work environments
  • Ability to work in a team-oriented environment
  • “Hands-on,” likes to dive deep and solve problems, detailed-oriented
  • Willingness to work with new tools and technology
  • Primary Residence: Must currently reside in KY, OH, NC, SC, TN, VA, or WV.
  • Travel: Ability to travel at least 25% within the assigned territory.
Benefits
  • Compensation - The salary range target for the role described in this job description is $110,000 - $125,000. Final offer amounts depend on multiple factors including but not limited to candidate experience and expertise, geographic location, compensation/equity mix, and market data. This position may also be eligible for additional incentives such as equity awards, or short-term incentives.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsworkflow designdisease-specific content developmentcustomer success strategiesclinical care experienceSaaSmedical device knowledgeterritory analysispresentation skillsproject management
Soft Skills
interpersonal skillscustomer-facing skillsability to navigate ambiguityflexibilityteam-orientedproblem-solvingattention to detailcommunication skillsrelationship buildingadaptability
Certifications
BS in NursingMS in NursingSCRNCCRN