RapidAI

Implementation Specialist

• Act as primary liaison between hospitals and RAPID to ensure RAPID product implementation projects are successful.
• Schedule/conduct project kickoff & update calls with hospitals (both commercial & research).
• Track, document, and organize site information for commercial and research implementations.
• Perform base level troubleshooting & support, including ensuring all test scans process appropriately and configuring base protocols on scanners.
• Coach/prepare sites for successful go-lives.
• Manage customer relationship & provide amazing responsiveness/experience.
• Conduct regular reviews with customer to evaluate utilization/performance.
• Work with accounts to identify opportunities of upsell/growth/expansion.
• Communicate new product information/educational opportunities.

Implementation Manager – Contractor

• Schedule/conduct project kickoff & update calls with hospitals (both commercial & research)
• Act as primary liaison between hospitals and RAPID to ensure RAPID product implementation projects are successful
• Track, document, and organize site information for commercial and research implementations
• Perform base level troubleshooting & support, including:
• Ensuring all test scans process appropriately
• Working with site to configure base protocols on scanners
• Coach/prepare sites for successful go-lives
• Coordinate training and follow-ups for customers
• Manage customer relationship & provide amazing responsiveness/experience
• Conduct regular reviews with customer to evaluate utilization/performance
• Work with accounts to identify opportunities of upsell/growth/expansion
• Communicate new product information/educational opportunities